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Help Desk / PC Technician

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Sierra Pacific Industries

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Location:
United States , Redding

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

20.00 - 26.00 USD / Hour
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Job Description:

We are looking for a Help Desk/PC Technician to become a valued member of our IT team that takes pride in providing excellent customer service to our users and directly contributing to the success of the company. Position is not remote and is based at our main office in Anderson, California.

Job Responsibility:

  • Actively support company IT operations throughout U.S. utilizing strong PC and network knowledge
  • Effectively troubleshoot and resolve technology issues by phone
  • Provide positive results and best user experience by identifying problems, researching answers, and guiding users through corrective steps
  • Coach and demonstrate for users’ best practice problem-solving methods
  • Build, diagnose, and repair PCs, laptops, cell phones, tablets, and printers
  • Address various and concurrent issues with timely and effective follow-up and resolution
  • Monitor file, device sharing, and permissions
  • Troubleshoot various network and Wi-Fi issues to completion
  • Install and support Microsoft, IBM i, and other business software and licensing
  • iOS and Android activation, email configuration, MFA enrollment, and basic troubleshooting

Requirements:

  • 1+ years’ computer and/or network problem-solving experience in a business environment (commercial/large network environment a plus)
  • CCNA and/or A+ certifications or equivalent education is a plus
  • Proven excellent customer service and interpersonal communication skills
  • Demonstrated knowledge of remote support tools
  • Experience with Microsoft Windows and Microsoft 365
  • Working knowledge of Windows Desktop, Server operating systems, Active Directory, and Azure Active Directory
  • Basic understanding of firewall rules, anti-virus software and other desktop security products
  • Working knowledge of TCP/IP, DNS, and DHCP is preferable
  • Business network (VPN, Wi-Fi, WAN’s & LAN’s), wireless and VOIP skills are a plus
  • Familiarity with mobile device setup and support
  • Ability to successfully work in both independent and team environment

Nice to have:

  • CCNA and/or A+ certifications or equivalent education
  • Business network (VPN, Wi-Fi, WAN’s & LAN’s), wireless and VOIP skills
  • Commercial/large network environment experience
What we offer:
  • Excellent low-cost health benefits (medical, dental, and vision)
  • Retirement plan with employer-paid contributions
  • 401(k) with Company Match
  • Additional Retirement Contributions
  • Company-paid Life Insurance
  • Paid vacation and 10 holidays
  • We train and promote from within

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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