Help Desk Manager, Robert Half

Robert Half

Location:
United States, Boise

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an experienced Help Desk Manager to lead and enhance IT support services for a dynamic team in Boise, Idaho. This role involves providing strategic direction and hands-on leadership to ensure efficient and effective end-user support across the organization. The ideal candidate will excel in managing IT operations, implementing best practices, and fostering a collaborative environment for both users and technical staff.

Job Responsibility:

Oversee and lead IT support services for approximately 1,800 users, ensuring seamless day-to-day operations and high-quality end-user experiences
Develop and execute strategies to improve end-user support and optimize IT service delivery
Manage the installation, maintenance, and troubleshooting of system software, hardware, and other IT resources
Create, standardize, and maintain self-help and technician knowledge base articles for improved efficiency and accessibility
Provide training to end-users and IT team members on operational procedures and new technologies
Supervise and coordinate tasks for contractors and the internal End-User Support Team
Conduct root cause analyses and implement preventative measures to minimize recurring technical issues
Establish and maintain an Asset Lifecycle Management process, ensuring proper tracking and utilization of IT resources
Collaborate with HR to streamline IT onboarding and offboarding processes for employees
Ensure compliance with organizational policies while fostering a user-focused IT culture

Requirements:

Minimum of 5 years of experience in IT support or help desk management
Extensive knowledge of Microsoft Office 365 and Microsoft Active Directory
Strong understanding of networking concepts, including Cisco and Citrix technologies
Proficiency in endpoint management tools, with preference for experience in Microsoft Intune
Familiarity with cloud technologies and ITSM practices
Expertise in hardware configurations, deployments, and technical support
Ability to quickly adapt to new technologies and drive user adoption across the organization
Strong organizational, problem-solving, and interpersonal skills to thrive in a fast-paced environment

What we offer:

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
April 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Help Desk Manager