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Robert Half Logo Robert Half · IT - Administration

Help Desk Manager

United States, Taylor · Job Posted April 16, 2026
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Job Description

We are looking for a dynamic Help Desk Manager to oversee IT support operations within a fast-paced, 24/7 automotive environment in Taylor, Michigan. This role is crucial in ensuring the stability and reliability of production-critical systems, managing shift coverage, and fostering a high-performing support team. The ideal candidate will bring strong leadership skills, a hands-on approach, and a commitment to operational excellence.

Job Responsibility

  • Lead daily IT support operations to ensure 24/7 coverage and system stability
  • Respond promptly to production-critical issues and oversee resolution processes
  • Monitor and troubleshoot network performance, connectivity issues, and Wi-Fi functionality to maintain uptime
  • Enforce network security practices, including access control, password policies, and patch management
  • Act as the primary escalation point for system issues impacting production operations
  • Coordinate incident response, root cause analysis, and track resolution outcomes
  • Develop and maintain comprehensive documentation for troubleshooting procedures and recurring issues
  • Manage and schedule IT support teams to ensure adequate coverage for all shifts
  • Coach, mentor, and evaluate the performance of IT support staff
  • Implement and enforce IT support processes, including ticketing systems, SLAs, and escalation protocols

Requirements

  • At least 5 years of experience in IT support within manufacturing, automotive, or warehousing environments
  • Proven track record in managing IT operations for 24/7 production environments
  • Strong leadership experience with the ability to manage and develop teams
  • Excellent troubleshooting and incident management capabilities
  • Proficiency in using ticketing systems to manage and resolve IT issues
  • Familiarity with Active Directory, ITSM, and service desk management
  • Solid understanding of network security practices and system monitoring
  • Effective communication skills to collaborate with internal teams and external partners

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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