Help Desk Manager Job at Robert Half (Washington)

IT Help Desk Manager

We are seeking a Remote IT Help Desk Manager to support the Internal Revenue Ser...

Location

United States

Salary:

Not provided

Talent Acquisition Concepts

Expiration Date

Until further notice

Requirements

Bachelors degree
Security Plus certification
8 years of help desk experience with 2 of those years in a management role
Technical skills to provide oversight and workload management for IT SERVICE DESK assigned Contractor resources
Supervisory skills and experience to assign work to other Contractors, ensure work is completed timely, monitor work and adjust schedules to meet objectives and goals of CSS Information Technology Service Desk
Ability to work independently and as a team lead\supervisor to maintain a good working environment
Ability to work remotely

Job Responsibility

Provide, maintain, and project scheduling of assigned contractors to ensure sufficient staffing appropriate to agency customer level and mission requirements
Attend meetings with senior-level officials, contractors, and employees. provide deliverable reports
Gather data from contractor staff daily and conduct an analysis of the data to determine the success of the assistance based on the daily performance of the Contractor staff
Provide supervisory guidance to contractors
Report all issues to the Government Technical Manager (GTM)
Provide administrative support for time and attendance
Provide a summary of ticket reviews to GTM
Work closely with GTM on conduct issues with contractor staff to resolution
Work closely with GTM on training development for contractors (e.g. new products and policies)
Monitor contractor staff on all pertinent IRS-CI systems, including the Call Routing Application (currently Cisco Unified Intelligence Center) and Remote Tool Service Delivery software (e.g. CyberArk, Beyond Trust/Bomgar) to ensure all US HD policies are followed

What we offer

health, life, disability, financial, and retirement benefits
paid leave
professional development
tuition assistance
work-life programs
award programs acknowledge employees for exceptional performance and superior demonstration of our service standards

Fulltime

Help Desk Manager

We are looking for an experienced Help Desk Manager to lead and enhance IT suppo...

Location

United States , Boise

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in IT support or help desk management
Extensive knowledge of Microsoft Office 365 and Microsoft Active Directory
Strong understanding of networking concepts, including Cisco and Citrix technologies
Proficiency in endpoint management tools, with preference for experience in Microsoft Intune
Familiarity with cloud technologies and ITSM practices
Expertise in hardware configurations, deployments, and technical support
Ability to quickly adapt to new technologies and drive user adoption across the organization
Strong organizational, problem-solving, and interpersonal skills to thrive in a fast-paced environment

Job Responsibility

Oversee and lead IT support services for approximately 1,800 users, ensuring seamless day-to-day operations and high-quality end-user experiences
Develop and execute strategies to improve end-user support and optimize IT service delivery
Manage the installation, maintenance, and troubleshooting of system software, hardware, and other IT resources
Create, standardize, and maintain self-help and technician knowledge base articles for improved efficiency and accessibility
Provide training to end-users and IT team members on operational procedures and new technologies
Supervise and coordinate tasks for contractors and the internal End-User Support Team
Conduct root cause analyses and implement preventative measures to minimize recurring technical issues
Establish and maintain an Asset Lifecycle Management process, ensuring proper tracking and utilization of IT resources
Collaborate with HR to streamline IT onboarding and offboarding processes for employees
Ensure compliance with organizational policies while fostering a user-focused IT culture

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Manager

Lead and mentor a remote team of helpdesk technicians, ensuring optimal performa...

Location

United States , Shoemakersville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Lead and mentor a remote team of helpdesk technicians
Develop a 'follow the sun' support strategy
Foster a culture of continuous improvement
Establish performance metrics
Identify opportunities for automation
Implement and oversee automated systems
Evaluate and incorporate AI-driven solutions
Collaborate with external partners
Lead the development of self-service portals
Analyze usage data

Job Responsibility

Lead and mentor a remote team of helpdesk technicians
Develop a 'follow the sun' support strategy
Foster a culture of continuous improvement
Establish performance metrics
Identify opportunities for automation
Implement and oversee automated systems
Evaluate and incorporate AI-driven solutions
Collaborate with external partners
Lead the development of self-service portals
Analyze usage data

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk Manager

The position involves managing customer service operations, supervising ticketin...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Supervise ticketing system operations
Manage and provide hands-on assistance with senior help desk technical issues
Escalate complex issues to other teams
Ensure adherence to ITIL practices
Maintain proficiency in Microsoft 365
Manage and ensure compliance with Service Level Agreements (SLA)
Utilize skills in Cisco, Citrix, Cloud, and Dell technologies
Apply knowledge in ITSM, Active Directory, Computer Hardware, Configuration Management, Deployments, and Deskside Support
Oversee system, network, and security operations
Demonstrable proficiency in Cisco Technologies

Job Responsibility

Supervise ticketing system operations
Prioritize and follow up on tickets
Manage and provide hands-on assistance with senior help desk technical issues
Escalate complex issues to other teams
Ensure adherence to ITIL practices
Maintain proficiency in Microsoft 365
Manage and ensure compliance with Service Level Agreements (SLA)
Utilize skills in Cisco, Citrix, Cloud, and Dell technologies
Apply knowledge in ITSM, Active Directory, Computer Hardware, Configuration Management, Deployments, and Deskside Support
Oversee system, network, and security operations

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Manager

As a Help Desk Manager, you will be responsible for overseeing our service desk ...

Location

United States , Voorhees, NJ

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Comprehensive understanding and practical experience with Cisco Technologies
Proficiency in Citrix Technologies
Familiarity with Cloud Technologies, including implementation and troubleshooting
Experience with Dell Technologies
Knowledge of IT Service Management (ITSM)
Ability to manage and troubleshoot Active Directory
Strong skills in Computer Hardware, including maintenance and repair
Proficiency in Configuration Management
Experience in managing and facilitating IT Deployments
Expertise in Deskside Support, including resolving end-user issues

Job Responsibility

Oversee a team of service desk technicians, providing mentorship and direction
Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner
Refine and develop IT support processes for optimal service delivery
Collaborate with other departments to enhance the efficiency of IT services
Track performance metrics and instigate continuous improvement initiatives
Utilize ITSM and active directory in managing and troubleshooting IT issues
Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies
Provide deskside support and manage computer hardware issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Yardi Help Desk Support

We are seeking a detail-oriented and customer-focused Yardi Help Desk Support pr...

Location

United States , Dallas

Salary:

Not provided

AssetSoft

Expiration Date

Until further notice

Requirements

Minimum of 3 years’ experience providing technical support for Yardi Voyager, including troubleshooting, configuration, and user assistance
Proven hands-on experience with Yardi Voyager, with proficiency in Commercial and Residential modules
Strong understanding of property management operations, processes, and workflows
Excellent analytical, troubleshooting, and problem-solving skills with attention to detail
Strong written and verbal communication abilities, capable of explaining technical concepts to non-technical stakeholders
Ability to work independently, manage multiple priorities, and perform effectively in a fast-paced environment
Proficiency in documenting support cases, resolutions, and best practices
Familiarity with help desk ticketing systems and remote support tools
Candidates with a short notice period (one month or less) will be given preference
Bachelor’s degree in Information Technology, Computer Science, Business, or related field preferred

Job Responsibility

Log, prioritize, and manage incoming support tickets, ensuring timely updates and resolution in alignment with service level agreements (SLAs)
Deliver first-level technical and functional assistance, resolving common Yardi-related issues and escalating complex matters to higher support tiers with detailed documentation
Handle service requests, incidents, and inquiries in a timely and professional manner
Provide functional support and guidance on Yardi modules, including Commercial and Residential, ensuring accurate configuration, data integrity, and optimal system utilization
Escalate complex issues to higher-tier support or development teams, ensuring clear documentation and communication of troubleshooting steps
Assist in testing system configurations, patches, and upgrades before deployment
Maintain accurate records of all support activities in the ticketing system
Collaborate with cross-functional teams to identify recurring issues and recommend system/process improvements
Deliver user training and create knowledge base articles to enhance client self-service capabilities

Fulltime

Help Desk Analyst

We are offering a long-term contract employment opportunity for a Help Desk Anal...

Location

United States , Philadelphia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in the Healthcare, Hospitals, or Social Assistance industry
Proven experience as a Help Desk Analyst or similar role
Proficiency in using Microsoft Suite, particularly Microsoft Access
Demonstrated skills in Call Center Customer Service
Familiarity with Active Directory and Configuration Management
Experience in troubleshooting and resolving connectivity issues
Strong problem-solving skills and the ability to work under pressure
Excellent communication skills and the ability to work collaboratively with other team members
Ability to provide high-quality customer service, demonstrating patience and problem-solving abilities
Willingness to stay updated with system information, changes, and updates

Job Responsibility

Address user issues across all departments within the health system, including corporate and hospital departments
Provide support to the patient portal, including password resets and navigation assistance
Uphold the health system's 'patient first' motto in all interactions and services
Apply your customer service experience from diverse backgrounds to enhance user satisfaction
Handle all communication over the phone, providing efficient and effective solutions to user inquiries
Manage your schedule to ensure availability during required hours
Utilize your technical skills, including Microsoft, Microsoft Access, Active Directory, Configuration Management, and Connectivity, to resolve issues and maintain system efficiency
Demonstrate an outgoing personality and comfort in speaking with people, contributing to a positive work environment and user experience

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

IT Help Desk Technician

The IT Help Desk Technician will provide technical support and assistance to Mil...

Location

United States , El Segundo; Los Angeles

Salary:

29.82 - 43.87 USD / Hour

Boeing

Expiration Date

February 06, 2026

Requirements

Technical degree or 2+ years of experience working in a help desk role
Proficiency with Dell Computers utilizing Windows 10/11
Excellent oral communication skills
Detail oriented
Highly organized with strong ability to keep Help Desk tickets in order
Ability to diagnose and resolve basic computer, mobile devices, and printer technical issues
Ability to obtain a U.S. Security Clearance
U.S. Citizenship required

Job Responsibility

Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system
Responds to customer issues via phone, email, and computer chat to provide customer assistance
Documenting customer interactions
Run diagnostics to resolve customer reported issues
Experience supporting new employee (Onboarding)
Escalate issues as needed to the next Tier of IT support
Install, make changes, and repair computer hardware and software
Follow up with customers to ensure issues are resolved

What we offer

Competitive base pay and variable compensation opportunities
Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid and unpaid time away from work
Generous company match to your 401(k)
Industry-leading tuition assistance program
Fertility, adoption, and surrogacy benefits

Fulltime

Help Desk Manager

Robert Half

Location:
United States , Washington

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 10, 2026

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