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Help Desk Level 2 Support Technician

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Robert Half

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Location:
United States , Minneapolis

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a dedicated and knowledgeable Help Desk Level 2 Support Technician to a great team. The ideal candidate will be passionate about delivering outstanding technical support and have a strong understanding of customer service best practices. This position is critical in providing second-level support for our library clients, troubleshooting complex technical issues, and maintaining a high level of client satisfaction.

Job Responsibility:

  • Installation of multilayered solutions with precision and accuracy
  • Collaboration and communication with international teams to ensure the successful execution of tasks
  • Troubleshooting technical issues, ensuring swift and efficient problem resolution
  • Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills
  • Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed
  • Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions
  • Assisting field technicians, providing troubleshooting support for all products
  • Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels

Requirements:

  • Minimum 2 years of experience in a technical support role
  • Excellent problem-solving and critical thinking skills
  • High level customer service skills
  • Ability to work in a fast-paced environment
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 20, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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