Help Desk Level 2 Support Technician Job at Robert Half (Minneapolis)

Help Desk Technician

Helpdesk Technicians work directly with our clients, as well as other system eng...

Location

Salary:

Not provided

Atlas Professional Services

Expiration Date

Until further notice

Requirements

1+ years of technical support experience
Able to work on support tickets independently and update status accurately
Ability to manage priority of support requests in a fast paced, fast-growing environment
Able to learn and adapt quickly
Excellent communication skills – verbal and written
Ability to explain complex IT concepts in simple terms
Technical certifications (CompTIA A+ and Network+ preferred)
High school or equivalent (Preferred)
Customer service: 2 years (Preferred)
IT support: 1 year (Preferred)

Job Responsibility

Recurring Server/Network Maintenance
Basic Active Directory Support (New/Term Users, Password Resets)
Basic MFA Support (New Setups, New Devices, Unlock Users)
Basic Hardware – Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices
Basic Windows Operating Systems – Install and support Windows OS including command line and client support
Desktop Support (Windows 10 and 11)
Server Support (Windows Server 2008, 2012, 2016, 2019, 2022)
Basic Software Troubleshooting – Troubleshoot PC and mobile device issues
Basic Support of MS Office and Office 365 suite
Basic Support of Spam Filtering

What we offer

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

Desktop Technician – Mid Level

Under general supervision, the Desktop Support Specialist provides friendly, cus...

Location

United States , Orange

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

2–3+ years of Tier 1–2 desktop or help desk experience in a Microsoft environment
Strong working knowledge of Microsoft Office Suite and Windows OS troubleshooting
Foundational understanding of Intune, Config Manager, and Active Directory
Excellent communication and interpersonal skills, with the ability to stay friendly, patient, and helpful under pressure
Self-motivated, curious, and eager to learn and grow into future IT roles
Team-oriented with a “roll up your sleeves” attitude—no “bare minimum” mentality
Must work on-site five days per week
Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience

Job Responsibility

Deliver exceptional customer service and technical support primarily over the phone, with some in-person assistance
Troubleshoot and resolve hardware, software, and connectivity issues, ensuring timely documentation in the ticketing system
Support and maintain Windows desktop environments, including Microsoft 365, Intune, Configuration Manager, and Active Directory
Perform computer imaging, upgrades, installations, and configuration changes
Assist with audiovisual setup and other technology needs for presentations and meetings
Participate in planning and implementing desktop-related projects, rollouts, and preventive maintenance
Coordinate third-party vendor support as needed

What we offer

Medical benefits
Paid vacation
Paid holidays
401K

Fulltime

IT Technician

Location

United States , Dothan

Salary:

Not provided

RealTime (AL)

Expiration Date

Until further notice

Requirements

At least 2 years’ full-time experience supporting and implementing networked computer systems in a business environment
Excellent Customer Service focus, communications skills via phone, email and in person
Ability to work alone and in a team environment
Excellent analytical and troubleshooting skills
Ability to deal with frustrated callers on occasion
Demonstrated ability to quickly learn new applications, systems and requirements
Understanding of call flow process, call handling, call priorities and service level agreements
Maintain and update documentation of issues, applications and systems as these occur
Knowledge of Windows based server and desktop operating systems
Maintain regular, timely contact with customers, ISP’s and vendors in support of customers and their systems

Job Responsibility

Answer support requests that come in via phone calls, emails and the help desk system
Perform level 1 and 2 resolutions in support of customer networked environments
Perform system administration tasks, adds/changes/moves of user and computer accounts, directory permissions adjustments
Accurately and promptly document issues and requests from customers at the time of ticket submission and during the course of support activities
Work effectively alone and with the team
Respond to scheduled client issues promptly
Perform issue and problem resolution remotely, on site, or by providing clear instructions to end users as needed
Collaborate with colleagues and other resources in support of complex issues
Manage and update various client/server applications, escalate to vendor support as necessary
Coordinate warranty hardware repairs with vendors

What we offer

Chick-Fil-A Fridays
Family outings
Work/life balance

Fulltime

Help Desk Technician III

The Help Desk Technician III plays a critical role within the Information Techno...

Location

United States , Los Angeles

Salary:

60778.00 - 91166.00 USD / Year

L.A. Care Health Plan

Expiration Date

Until further notice

Requirements

Associate's Degree or equivalent education/experience
At least 2 years of experience in Call Center Help desk, configuring & administering networked computer systems in a Windows environment
Extensive experience with MS Office 365 Suite, Entra ID, Active Directory, Intune, and laptop/desktop configurations
Experience with diagnosing and resolving advanced issues related to Active Directory, VPN, and remote desktop functionality
Experience with ticketing systems (e.g., Jira Service Management)
Experience with on-call support and afterhours troubleshooting
Expertise in troubleshooting Windows 10 and 11, Active Directory, Microsoft Office 365, software imaging solutions, network connectivity issues, hardware diagnostics, remote desktop support, (Information Technology Infrastructure Library (ITIL) best practices, and incident management
Excellent knowledge of security protocols, endpoint management tools, and user access management
Excellent track record of delivering excellent customer service, meeting deadlines, and achieving first-time resolution of technical issues
Excellent initiative and ownership of tasks

Job Responsibility

Manages complex issues escalated from Level 2 Service Desk Technicians, serving as a key liaison between the I.T. Service Desk and internal business units
Takes the lead and/or assists I.T. Management with the completion of department related projects
Conducts audits by analyzing results and recommending and implementing process improvements
Provides training to new and existing Level 2 technicians
Collaborates and completes all reporting functions for the I.T. Service Desk, including inventory management
Logs into the phone queue to assist with incoming calls in the morning or as needed
Writes, reviews, and updates Standard Operating Procedures (SOPs)
Ensures adherence to all I.T. policies, with a particular focus on those related to security, risk management, and data protection
Participates in the after-hours on-call rotation, assisting Level 2 technicians with escalated issues

What we offer

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Fulltime

IT Support Specialist

The IT Support Specialist will serve as the main point of contact within the Ser...

Location

Mexico , Guadalajara

Salary:

Not provided

Arrive Logistics

Expiration Date

Until further notice

Requirements

English Fluency Required (High B2-C1)
4+ years Customer Service experience, inclusive of 2 years min of service desk or related experience
Experience monitoring and maintaining network and security systems or relevant knowledge
Independent self starter with demonstrated ability to take on increasing levels of responsibility
Great communicator with the ability to work alongside a team across multiple locations
Experience with Active Directory, remote desktop tools, and ticketing systems
Experience with Google Workspace Admin, Okta, hard phone/softphone applications, and other various Enterprise applications preferred
Highly self-motivated and directed
Communicate ideas and recommendations to improve technology and work inefficiencies
Detail oriented, with an emphasis on accuracy & follow-up

Job Responsibility

Work within established troubleshooting guides and knowledge base to resolve tickets within time standards and provide resolutions for support tickets
Provide Service Desk support for all Enterprise IT related applications
Investigate root causes of tickets and proactively work to resolve root issues to reduce the issues
Responsible for prioritizing the resolution of tickets in queue and project work as needed, including for other office locations
Set up and maintain the office network, computer setup, distribution and employee onboarding
Provide replacement equipment in accordance with department policy
Track, account for and maintain inventory. Collect and track equipment after terminations or after it is no longer needed by employees. Ensure that equipment inventory is secured at all times. Submit requests for equipment orders. Report any missing or stolen equipment immediately
Handle complex issues and escalations independently, pulling in the other Service Desk teams as needed
Independently (or in collaboration with building staff), support, update, maintain IT conference room spaces and A/V equipment
Attend all meetings unless you receive approval to not attend in advance

What we offer

Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more
Leave the suit and tie at home
our dress code is casual
Enjoy office wide engagement activities, team events, happy hours and more
Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants
Start your morning with free coffee
Maximize your wellness with free counseling sessions through our Employee Assistance Program
Get paid to work with your friends through our Referral Program

Fulltime

Help Desk Analyst I

We are looking for a dedicated Help Desk Analyst I to join our team on a contrac...

Location

United States , Mystic, Connecticut

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3-5 years of experience in Help Desk or Level 2 Computer Technician roles
Proficiency in troubleshooting and resolving issues on both macOS and Windows operating systems
Familiarity with Active Directory and Microsoft Windows 10
Experience managing service desk tickets and providing effective technical solutions
Knowledge of modern data networks and industry-level support practices
Preferred certifications include CompTIA A+, Network+, Security+, Server+, or equivalent
Strong understanding of Google Suite for Education and other educational technologies
Ability to travel locally between school sites as needed, with access to reliable transportation

Job Responsibility

Provide timely and efficient technical support to staff, focusing on resolving issues with hardware, software, and network systems
Prioritize and manage service desk tickets to ensure prompt resolution of technical problems
Assist in maintaining and repairing district-wide computer hardware, networks, and software systems to ensure functionality
Support end-users with Google Suite for Education and other educational technologies
Troubleshoot and resolve issues on macOS and Windows operating systems effectively
Collaborate with less experienced technical staff to provide guidance and solutions to complex problems
Coordinate inventory tracking and maintenance for IT equipment across the district
Escalate unresolved issues to supervisors or higher-level technical staff for advanced support
Travel between assigned school locations as needed to address technical issues on-site
Deliver exceptional customer service and maintain positive relationships with building administration and staff

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

GSD Technical Specialist II

Konica Minolta currently has an exciting opportunity for a GSD Technical Special...

Location

United States , Palm Harbor

Salary:

Not provided

The Muse

Expiration Date

Until further notice

Requirements

High school or equivalent
Konica Minolta Outward Professional Level achievement
Minimum 2-3 years' experience as help desk / service technician
Proficent verbal and written communication skills
Knowledge of systems and applications used to support a call center environment
Aptitude to learn KM Product specific knowledge
CompTIA A+, N+, Microsoft network and windows certifications preferred
Good customer service and interpersonal skills
Ability to problem solve and perform advanced troubleshooting with minimal assistance
Computer skills - Microsoft Office, Word, Excel, PowerPoint

Job Responsibility

Follows prescribed process and procedures including systems, schedule adherence and tool utilization
Communicate clearly and professionally with customers to handle requests efficiently
convey technical information in an easily understood manner to internal and external parties
Handle inbound requests and escalations including support incidents, service requests, and orders using KMBS systems and following customer specific procedures and policies
Utilizes listening skills to understand the nature of the customer request and determine best course of action including resolution of technical issues and proper handling of account specific procedures
Identify urgent situations that require additional actions to satisfy the customers' needs including technical escalation of issue
Utilizes tools, system knowledge and other resources effectively
Perform troubleshooting on complex/advanced KM technologies to remotely resolve issue or escalate as required
Follow through on commitments, research as needed using available resources
Identify and document troubleshooting examples to improve customer issue resolution

What we offer

Health Insurance
Health Reimbursement Account
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
HSA
Fitness Subsidies

Fulltime

New

Community Solutions Service Operations Implementation Specialist I

Under general supervision, specialists are responsible for performing installati...

Location

United States , Durham

Salary:

Not provided

Spectrum

Expiration Date

Until further notice

Requirements

Ability to read, write, speak and understand English
Excellent customer service and communication skills
Basic knowledge of HFC network concepts, DOCSIS and end-user support principles
Ability to communicate professionally, effectively, and courteously with customers, coworkers and constituencies outside the organization using a variety of communication formats (email, chat, in-person, and telephone)
Basic knowledge of Managed WiFi tools and basic ability to use the tools to effectively troubleshoot basic WiFi related issues
Ability to work well with others as part of a team environment
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
Basic knowledge of Charter products and services and familiar with appropriate terms and abbreviations when discussing industry concepts and issues
Basic knowledge of desktop computer hardware and software (e.g. monitoring tools) used to analyze network performance
Ability to use online knowledge systems and search for reference procedures and work aids (i.e. paperless resources)

Job Responsibility

Actively and consistently supports all efforts to simplify and enhance the customer experience
Performs basic project management functions
Able to perform and analyze network device configuration and advanced configuration checks
Possesses an advanced understanding of network architecture, topology principles, and troubleshooting standards
Responsible for implementing configuration changes (MACD and Disconnect) in accordance with established change management processes when requested, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window)
Creates and maintains customer profile documentation in their appropriate databases and works with database administrators to ensure consistency of updates
Performs advanced level troubleshooting in support of property escalations and installation activities. Including but not limited to work order entry for escalated tickets, field research and complicated installations on an as-needed basis
Drives field productivity through efficient call handling and support during staging activities, as well as, during field installation
Works in tandem with the regional project management and field teams in preparation of activation activities
Oversees installation projects to ensure all checklist items are completed properly and in a timely manner

What we offer

A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life

Fulltime

Help Desk Level 2 Support Technician

Robert Half

Location:
United States , Minneapolis

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 20, 2025

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Help Desk Level 2 Support Technician

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Location:United States , Minneapolis

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 20, 2025

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Job Posted:
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