Help Desk Lead Job at BlueWater Federal Solutions (Montgomery)

Help Desk Support - Team Lead

inspHire (part of KCS Group) is a leading provider of hire and rental software t...

Location

United Kingdom , Nottingham

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Customer service focused
Confident leader, with the natural ability to motivate and lead a team
Decision-maker under pressure
Understands priority and urgency of customers business requirements
Business/commercial awareness
IT Service awareness (knowledge of working on operating systems and architecture of servers)
Strong communicator
Forward-thinking/proactive nature
Multi-tasker

Job Responsibility

Motivation and leadership of your team
Manage the workload between the team, supporting where necessary
Dealing with case management, setting customer expectations and assigning daily schedules
Ensure team are working to inspHire agreed SLA’s
Be the first person and level of escalation for any issues
Facilitate training for the team and provide updates to Help Desk Manager on SLA’s and performance
Ensure that the team maintain high levels of support to the customers
Case management
Regularly review own and Analyst case list, ordering by priority and oldest first
Support the team to provide timely updates in accordance to inspHire SLA, as well as your own cases

What we offer

Bespoke training package
Large bank of resources to train and promote achievement

Fulltime

IT Help Desk Manager

We are seeking a Remote IT Help Desk Manager to support the Internal Revenue Ser...

Location

United States

Salary:

Not provided

Talent Acquisition Concepts

Expiration Date

Until further notice

Requirements

Bachelors degree
Security Plus certification
8 years of help desk experience with 2 of those years in a management role
Technical skills to provide oversight and workload management for IT SERVICE DESK assigned Contractor resources
Supervisory skills and experience to assign work to other Contractors, ensure work is completed timely, monitor work and adjust schedules to meet objectives and goals of CSS Information Technology Service Desk
Ability to work independently and as a team lead\supervisor to maintain a good working environment
Ability to work remotely

Job Responsibility

Provide, maintain, and project scheduling of assigned contractors to ensure sufficient staffing appropriate to agency customer level and mission requirements
Attend meetings with senior-level officials, contractors, and employees. provide deliverable reports
Gather data from contractor staff daily and conduct an analysis of the data to determine the success of the assistance based on the daily performance of the Contractor staff
Provide supervisory guidance to contractors
Report all issues to the Government Technical Manager (GTM)
Provide administrative support for time and attendance
Provide a summary of ticket reviews to GTM
Work closely with GTM on conduct issues with contractor staff to resolution
Work closely with GTM on training development for contractors (e.g. new products and policies)
Monitor contractor staff on all pertinent IRS-CI systems, including the Call Routing Application (currently Cisco Unified Intelligence Center) and Remote Tool Service Delivery software (e.g. CyberArk, Beyond Trust/Bomgar) to ensure all US HD policies are followed

What we offer

health, life, disability, financial, and retirement benefits
paid leave
professional development
tuition assistance
work-life programs
award programs acknowledge employees for exceptional performance and superior demonstration of our service standards

Fulltime

Infrastructure Technology Lead Analyst

The Infrastructure Technology Lead Analyst is an intermediate level role respons...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of experience in infrastructure delivery (application hosting and/or end user services)
Proven track record of operational process change and improvement
Understanding of how specialization within area contributes to the business and of competitors' products and services
Ability to develop projects for design of metrics, analytical tools, benchmarking activities and best practices
Ability to work with virtual/in-person teams and work under pressure/to a deadline
Experience in Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Ability to communicate technical concepts to non-technical audience
Bachelor's/University degree, Master's degree preferred

Job Responsibility

Assist with LAN/WAN and help desk administration activities
Create complex project plans and perform impact analyses
Provide Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams
Assist with automation of repetitive tasks
Provide technical/strategic direction to team members
Review requirement documents and define hardware requirements
Update processes and procedures as necessary
Ensure ongoing compliance with regulatory requirements
Responsible for applications dealing with the overall operating system

Fulltime

Help Desk- Tier II

Location: Alexandria, VA Monday-Friday from 7:00am-5:00pm EST; Years’ Experience...

Location

United States , Alexandria

Salary:

Not provided

Sparibis

Expiration Date

Until further notice

Requirements

Must be able to obtain and maintain a Public Trust security clearance
3+ years professional experience providing Tier 2 Help Desk experience
Bachelor’s degree in information technology or equivalent experience
Must be able to be onsite in Alexandria, VA from 7:00am – 5:00pm EST Monday-Friday for project execution
Microsoft Teams Administrator Associate certification preferred
Experienced integrating UCC tools with Microsoft 365 and network systems
Experience supporting Microsoft 365 applications (Teams, VoIP)
Experience supporting Microsoft 365 applications (Outlook, Word, Teams, VoIP, Intune)
Experience with digital signage and UCC integrations
Must have experience coordinating A/V setup for events and board meetings

Job Responsibility

Provide Tier 2 Help desk support to end users and manage complex issues that require specialized knowledge and skills to troubleshoot and resolve issues related to software, hardware, and network systems
Leads architecture and support of unified communications (UCC) platforms and integrations
Will be responsible for integrating UCC tools with Microsoft 365 and network systems
Respond to ServiceNow tickets for workstation issues
Support Microsoft 365 applications (Teams, VoIP)
Support Teams meetings, webinars, and VoIP devices
Design and manage Teams Phone and VoIP infrastructure
Coordinate audio/visual setup for events and board meetings
Support digital signage and Teams Room devices
Manage endpoint provisioning using Intune

Fulltime

Senior Desktop Technician

Under general direction, analyzes, troubleshoots, supports, and maintains deskto...

Location

United States , Laguna Beach

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

Knowledge of desktop computer systems, tablets, smartphones, printers, hardware components, operating system software (Windows 10/11), and communications
Knowledge of application software including Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, OneNote, To Do)
Practical application and increased understanding of computer networks and communications
Knowledge of help desk call tracking
Knowledge of troubleshooting and documentation methodologies
Knowledge of personal technology trends
Ability to diffuse tense or difficult customer service situations with appropriate use of interpersonal and communication skills
Ability to recommend, plan, and apply computer solutions based on knowledge of business units’ critical success factors and operational criteria
Ability to communicate complex ideas and translate technical information easily to non-technical individuals
Ability to work with executive management staff and Board members professionally

Job Responsibility

Responds to the increasingly difficult Help Desk calls, including troubleshooting, researching, and providing solutions for desktop hardware and software problems
Updates and documents relevant research and resolutions into call tracking database
Monitors the flow of help desk tickets in the desktop support process
Assists staff either on site, or via telephone and remote control
Acts as a resource and resolves questions and problems in the use of computer hardware and software
Enhances agency-wide use of desktop computers by providing proactive support on desktop computer tools
Provides technical support as needed to executives and Managers
Performs desktop image builds, computer upgrades, software installation, and configuration
Coordinates desktop adds, moves, and changes
Assists users with computers connecting to audiovisual technology for presentations

What we offer

Medical benefits
Paid vacation
Paid holidays

Fulltime

Help Desk Supervisor

Robert Half hiring for a Help Desk Supervisor to join our client and lead day‑to...

Location

United States , Seattle

Salary:

90000.00 - 120000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in service desk management or a similar IT leadership role
Strong knowledge of Active Directory, including user and group management
Familiarity with IT service management (ITSM) frameworks and tools
Ability to manage service desk tickets effectively, ensuring timely resolution
Experience in deskside support, including troubleshooting hardware and software issues
Exceptional organizational and communication skills
Leadership capabilities with a focus on team development and performance optimization
Knowledge of industry standards and best practices for IT operations
5+ years of experience in IT Support, Desktop Support, or Help Desk environments
Prior experience as a lead technician or supervisor

Job Responsibility

Oversee, coach, and support a team of Help Desk technicians and analysts
Set performance expectations, manage reviews, and support hiring and onboarding
Serve as the main escalation point for complex technical issues
Promote a culture of high-quality service and operational accountability
Manage ticket intake, prioritization, and resolution within the firm’s Zoho environment
Track and improve SLAs, response times, and resolution quality
Provide advanced troubleshooting for hardware, software, and system issues
Identify recurring issues and implement proactive, long-term solutions
Maintain documentation, processes, and support procedures
Partner with attorneys, business teams, and firm leadership to address technology needs

What we offer

Medical, dental, and vision insurance
401(k) with employer match + profit sharing
Paid holidays, PTO, parental leave
Commuter benefits
Disability & life insurance
Community service leave
Wellness programs
detail oriented training and development opportunities across firm offices

Fulltime

Help Desk Analyst

We are looking for a Help Desk Analyst to support end users in a fast-paced plas...

Location

United States , Greenville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Working knowledge of help desk operations, service desk procedures, and day-to-day technical support best practices
Proven ability to diagnose and resolve a range of user-facing technical issues in a hands-on support environment
Experience with Microsoft Windows, service desk tickets, telephone-based support, and ticketing system tools
Strong customer service and communication skills, with the ability to explain technical information clearly in both written and verbal formats
Solid computer proficiency, including the ability to work with spreadsheets and review data for patterns or recurring issues
Strong organizational skills with the ability to adjust priorities and remain effective in a changing, fast-paced setting
Detail-oriented and self-directed approach to work, with the ability to manage tasks independently and follow issues through to completion
Ability to collaborate effectively with professionals at all levels and maintain positive working relationships across the organization

Job Responsibility

Respond to incoming support requests by phone or ticketing channels and provide timely first-line technical assistance to end users
Resolve routine technology issues such as password access problems, printer setup concerns, workstation support, mobile device questions, and basic network-related incidents
Guide employees on the use of newly introduced or updated tools and systems through clear instruction and practical support
Research solutions by consulting available documentation, internal resources, and external knowledge references to identify effective resolutions
Escalate more complex or unresolved incidents to advanced support personnel, team leads, or management while supplying accurate issue details
Maintain complete service records by documenting troubleshooting steps, actions taken, outcomes, and final resolution status within the ticketing system
Monitor assigned cases closely and manage workload to meet established service expectations and response commitments
Deliver attentive customer service while building effective working relationships with users across different departments and levels of the organization

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Senior Team Lead, IT Data Centre Operations

The Senior Team Lead, IT Data Centre Operations is a developing management role,...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned knowledge of voice and data networking principles as well as an excellent knowledge of the specific technologies used by clients, such as - Juniper and Cisco switches and routers, networking infrastructure technologies, WAN Technologies, and routing protocols.
Seasoned knowledge and understanding of the principles of service support as defined in the ITIL framework.
Good organizational and team leadership skills.
Highly focused on business outcomes.
Seasoned knowledge of enterprise ticketing systems.
Seasoned knowledge of Managed Services products within the IT field.
Seasoned knowledge of data center and collocation products and services.
Possess excellent written and verbal communication skills coupled with excellent interpersonal and customer service skills.
Ability to work well under pressure and deal with changing circumstances.
Flexible and adaptable to meet the team’s needs.

Job Responsibility

Supervises and provides technical guidance for 24/7 technical staff and develops training plans for NOC team and facilitates cross-training and peer mentoring.
Participates in and ensures approval of the development of policies, standards, and procedures for the NOC.
May operate as any lower-level NOC Technician
responsible for assuming the workload and shift requirements for team if required.
Oversees and monitors the performance of assigned computing systems through subordinates. Ensures systems are managed to client SLA requirements.
Manages and communicates incidents impacting SLAs and responds to and coordinates recovery of assigned computing systems in the event of an unexpected outage.
Maintains, develops and improves reporting capabilities in the NOC. Makes regular reports to management on compliance with SLA objectives.
Performs routine and emergency administration of hosted systems and sub-systems in accordance with standard procedures and processes.
Develops and deploys communication and escalation plans designed to improve the efficiency and effectiveness of incident management.
Provides written plans and requirements to enhance existing or develop new products and service offerings based on industry trends and client needs.

Fulltime

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