Help Desk Junior, Inetum

Help Desk Junior

Inetum

Location:
Portugal, Covilhã

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for junior profiles who are eager to learn and grow in the technical area of infrastructure and Workplace, to join Inetum's Help Desk team for an innovative project with a client in the Telecommunications sector. The role will be performed on a hybrid basis, based in Covilhã, and in rotating shifts, providing first-line technical support.

Job Responsibility:

Handling and resolving first-line technical requests related to infrastructure, Workplace, and services
Recording and monitoring incidents in the ticketing system
Escalating more complex situations to second-line teams
Ensuring customer satisfaction through effective and friendly support
Collaborating with technical teams for continuous process improvement

Requirements:

Technical training (preferably in IT, networking or telecommunications)
Previous experience in technical support roles is valued
Interest and motivation to learn about infrastructure and telecommunications
Basic knowledge of Help Desk (Windows, networks, remote support tools)
Good communication skills and customer focus
Team spirit and proactivity

Nice to have:

Previous experience in technical support roles

Additional Information:

Job Posted:
September 18, 2025

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.