Help Desk Junior, Inetum

Inetum

Location:
Portugal, Lisbon

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for junior profiles who are eager to learn and grow in the technical area of infrastructure and Workplace, to join Inetum's Help Desk team for an innovative project with a client in the Telecommunications sector. The role will be performed on a hybrid basis, based in Lisbon, and in rotating shifts, providing first-line technical support.

Job Responsibility:

Handling and resolving first-line technical requests related to infrastructure, Workplace, and services
Recording and monitoring incidents in the ticketing system
Escalating more complex situations to second-line teams
Ensuring customer satisfaction through effective and friendly support
Collaborating with technical teams for continuous process improvement

Requirements:

Technical training (preferably in IT, networking or telecommunications)
Previous experience in technical support roles is valued
Interest and motivation to learn about infrastructure and telecommunications
Basic knowledge of Help Desk (Windows, networks, remote support tools)
Good communication skills and customer focus
Team spirit and proactivity

Nice to have:

Previous experience in technical support roles

What we offer:

Inetum certified Top Employer Europe 2025
Opportunity to grow your expertise
Create digital impact quickly and easily

Additional Information:

Job Posted:
September 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Help Desk Junior