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Robert Half Logo Robert Half · IT - Administration

Help Desk / IT Support Specialist

United States, Charlotte · Job Posted April 10, 2026
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Job Description

We are proactively building a network of Help Desk / IT Support professionals for upcoming consulting and contract-to-hire opportunities with enterprise and growing organizations. These roles focus on delivering high-quality technical support while ensuring a strong end-user experience across business environments. The Help Desk / IT Support Specialist will be responsible for providing front-line technical support, resolving user issues, and maintaining system functionality across desktops, applications, and basic network environments. This role works closely with internal teams to ensure timely issue resolution and continuous operational efficiency.

Job Responsibility

  • Provide Tier 1–2 technical support for hardware, software, and system-related issues
  • Troubleshoot and resolve issues related to Windows OS, Microsoft 365, and business applications
  • Manage and update tickets through ITSM tools such as ServiceNow, Jira, or Zendesk
  • Support user onboarding and offboarding, including account setup and access management
  • Escalate complex technical issues to appropriate internal teams when necessary
  • Maintain documentation of incidents, processes, and resolutions

Requirements

  • 1–4+ years of experience in IT support or help desk environments
  • Strong troubleshooting skills across Windows environments and common business applications
  • Familiarity with ticketing systems and IT service management processes
  • Basic knowledge of networking concepts (VPN, DNS, DHCP)
  • Strong communication and customer service skills

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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