CrawlJobs Logo

Help Desk IT Support - L1

bhsg.com Logo

Beacon Hill

Location Icon

Location:
United States , Wayne

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

50000.00 - 60000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

The Level 1 Help Desk Analyst provides first-line technical support to internal users by responding to service requests and incidents related to hardware, software, and basic network issues. This role serves as the initial point of contact for IT-related problems, focusing on customer service, accurate issue documentation, and timely resolution or escalation.

Job Responsibility:

  • Serve as the first point of contact for end users via phone, email, chat, or ticketing system
  • Log, track, and manage incidents and service requests in the help desk ticketing system
  • Troubleshoot basic hardware, software, and peripheral issues (desktops, laptops, printers, monitors, mobile devices)
  • Provide support for common applications such as Microsoft Office, Outlook, and web-based tools
  • Perform basic account support tasks such as password resets and user access requests under guidance
  • Escalate unresolved or complex issues to Level 2/3 support teams following established procedures
  • Follow defined SLAs and prioritize issues appropriately based on impact and urgency
  • Document resolutions, troubleshooting steps, and standard procedures
  • Assist with workstation setup, imaging, and equipment deployment as needed
  • Deliver clear, courteous communication and status updates to users

Requirements:

  • 5+ years of working experience
  • 1+ years of experience in a help desk, service desk, or technical support role
  • Basic understanding of Windows operating systems and common office applications
  • Familiarity with ticketing systems and IT support workflows
  • Strong customer service and communication skills
  • Ability to follow troubleshooting processes and escalation procedures
  • Basic knowledge of computer hardware, peripherals, and networking concepts
  • High attention to detail and strong documentation skills

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Beacon Hill - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Help Desk IT Support - L1

General L1 support Part-Time Associate

The General L1 Support Part-Time Associate role involves providing technical sup...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Availability to work 22.5 hours per week
  • Interest in working morning shift
  • Advanced English
  • Looking to work in IT Environment
  • 6 months of experience in Customer Service
Job Responsibility
Job Responsibility
  • General L1 support for hardware and MS Office packages
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups
  • Provide support based on email generated requests or reports
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
What we offer
What we offer
  • Competitive salary
  • Grocery Tickets - 12% of base salary
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 50% Vacation bonus
  • Savings Funds
  • 5 personal days per year
  • Medical insurance
  • Life insurance
  • Dental Insurance
  • Parttime
Read More
Arrow Right

Technical Solutions Consultant

The Technical Solutions Consultant role focuses on responding to customer issues...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 to 5 years of experience in IT solutions
  • A degree in Computer Science, IT or Software Engineering and understanding of remote infrastructure domain
  • Microsoft, Cisco, Linux or similar certification is a plus
  • Proven knowledge as a Technical Support Engineer, Help Desk Technician or similar role
  • Basic knowledge on Windows / Linux / Mac OS environments
  • Ability to research and identify solutions to reported issues
  • Ability to diagnose and troubleshoot technical issues, including setup and configuration
  • Ability to prioritize and manage several open issues at one time
  • Willingness to work in shifts (24 x 7)
  • Good understanding of Infrastructure domain – Servers, Network, cloud, and other tech products
Job Responsibility
Job Responsibility
  • Take ownership of customer issues reported and see problems through to resolution
  • Diagnosing, troubleshooting skill and identifying solutions to resolve system /Operating system issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide assistance to our customers using the IT operations platform
  • Diagnose and troubleshoot product issues/questions and help our customers leverage the product effectively
  • Resolve product issues and respond to any product questions from customers
  • Use email and phone communication to provide clear, written instructions and technical manuals
  • Provide prompt and accurate feedback to customers
  • Refer to the internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
What we offer
What we offer
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Career development programs
  • Flexible work environment
  • Inclusive work culture
  • Fulltime
Read More
Arrow Right

Help Desk Associate

The Help Desk Associate role involves providing L1 support for hardware and MS O...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Availability to work 45 hours per week
  • Interest in working on any shifts
  • Advanced English
  • Looking to work in IT Environment
  • 6 months of experience in Customer Service
Job Responsibility
Job Responsibility
  • General L1 support for hardware and MS Office packages
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups
  • Provide support based on email generated requests or reports
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
What we offer
What we offer
  • Competitive salary
  • Grocery Tickets - 12% of base salary
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 50% Vacation bonus
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics
  • Fulltime
Read More
Arrow Right

Help Desk Associate

The Help Desk Associate role involves providing L1 support for hardware and MS O...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Availability to work 45 hours per week
  • Interest in working on any shifts
  • Advanced English
  • Looking to work in IT Environment
  • 6 months of experience in Customer Service
Job Responsibility
Job Responsibility
  • General L1 support for hardware and MS Office packages
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups
  • Provide support based on email generated requests or reports
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
What we offer
What we offer
  • Competitive salary
  • Grocery Tickets - 12% of base salary
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 50% Vacation bonus
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics
  • Fulltime
Read More
Arrow Right

Help Desk Associate

The Help Desk Associate role at NTT DATA Services involves providing L1 support ...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Availability to work 45 hours per week
  • Interest in working on any shifts
  • Advanced English
  • Looking to work in IT Environment
  • 6 months of experience in Customer Service
Job Responsibility
Job Responsibility
  • General L1 support for hardware and MS Office packages
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups
  • Provide support based on email generated requests or reports
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
What we offer
What we offer
  • Competitive salary
  • Grocery Tickets - 12% of base salary
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 50% Vacation bonus
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics
  • Fulltime
Read More
Arrow Right

IT Technician

The Information Technology Technician, IT Tech, will support customers directly,...
Location
Location
United States , Grand Prairie
Salary
Salary:
Not provided
assessfirst.com Logo
Assessfirst
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED equivalent and a minimum of 1 year of relevant information technology experience
  • Minimum of 3+ Years of experience in Desktop Support
  • Experience with Active Directory Administration, Exchange On-Premise and Office 365 Administration, understand of VPN's (User provisioning / administration, Understanding of Azure AD Sync and 2FA)
  • Understanding of TCP and UDP protocols
  • Monitoring and verifying backup solutions and troubleshooting backup issues
  • Basic understanding of Mac OS, iOS (cell phones)
  • Knowledge in printer configuration and maintenance
  • Knowledge in computer maintenance
  • Ability to detect and troubleshoot network problems
  • Familiarity with desktop support
Job Responsibility
Job Responsibility
  • Support customers directly, handling issues across all technology including workstations, printers, networks, and vendor-specific hardware and software
  • Be the escalation point for a team of four L1 specialists
  • Respond to requests for technical assistance via phone, chat, or email, and providing regular updates to customer on their support requests
  • Diagnose and resolve technical issues and logging all customer interactions into ticketing system
  • Providing customers with support for corporate owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting
  • Troubleshoot and resolve problems for all networked devices (desktops, laptops, tablets, cell phones, printers, routers, switches, WAN and LAN connectivity)
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc
  • Maintain specific knowledge of the customer and how IT relates to their business strategy and goals
  • Document internal processes and procedures related to duties and responsibilities
  • Fulltime
Read More
Arrow Right

Team Lead - L1

The helpdesk team lead is responsible for managing the entire operation of the H...
Location
Location
India , Vadodara
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2-4 years’ experience in a helpdesk or support services
  • Prior experience as a Team leader or in other roles managing IT desk teams
  • Experience in providing remote technical support for medium to large technical environments is preferred
  • Ability to manage day-to-day activities of helpdesk and helpdesk advisors
  • Must have expertise on handling escalated customer issues
  • Must have expertise on using tools to measure helpdesk advisor’s work performance and workload management
  • Knowledge of ITIL framework, ITIL Foundation certified (preferred, not mandatory)
  • Experience with process adherence and suggesting improvements to processes
  • Excellent verbal and written professional communication skills (including strong conceptual writing skills) are required to work effectively with team and clients
  • Strong multi-national, multi-cultural experience and orientation to ensure services/projects are deployed to plan
Job Responsibility
Job Responsibility
  • Managing a team of customer service advisor in a 24*7 environment which involves rostering, scheduling and contingency planning based on workflow
  • Collaborate and engage with service desk team daily, initiate team meetings, and daily huddles as required
  • Hold regular workload management meetings with Helpdesk leadership team to ensure tickets and calls are being distributed appropriately and that the is meeting its objectives
  • Assist customer service advisor in providing first line support based on workloads, or where additional experience is required
  • Day-to-day team leads task including work allocation, resolving conflicts, 121’s and team meetings
  • Responsible for managing continual improvement actions for the help desk including shift left activities, knowledge building and process management
  • Ability to deal courteously and communicate effectively with clients and team members, supplying general information and direction in a clear, concise manner
  • Ability to involve internal and external resources to lead the client through measurable and attainable goals
  • Support new employees to ensure that they are getting fast training via mentoring
  • Provide clear feedback to the rest of the leadership team on topics including workloads, escalations, SLA breaches, major incidents etc
  • Fulltime
Read More
Arrow Right

Training Product Support Engineer

We are looking for a Training Product Support Engineer to support our worldwide ...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
airbus.com Logo
Airbus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science / Aerospace / Engineering
  • Basic/advanced knowledge on online learning formats such as Text/HTML, PDF, Video, PPT, XML and any other common formats used with online learning materials (SCORM, AICC etc)
  • Prior experience in a client facing help desk or technical support environment or equivalent consulting experience (minimum 5-6 years)
  • Experience in a self-directed work environment
  • Customer handling skills - Incident and escalation management
  • Understanding of administration of learning management system
  • Good understanding of XML and HTML content
  • Good knowledge of MS office / Google Suite Package – Advance Level in Excel and VB
  • Good understanding on Basic type of product testing (Regression, UAT)
  • Basic Knowledge of AWS platform
Job Responsibility
Job Responsibility
  • Troubleshooting incidents
  • Follow defined processes to ensure seamless support
  • Development & maintenance of reports
  • Create Help/FAQ, Instructional documents based on customer queries received
  • Escalation management
  • Learning Management System (LMS) administrative tasks / support
  • Project coordination to assist project leads
  • All other duties as assigned
  • Proactive customer centric approach to ensure there is minimal delay in resolving their requests
  • Assist in Content writing, Reports and Preparing documents for deliverables
  • Fulltime
Read More
Arrow Right