Help Desk II Job at Robert Half (Los Angeles)

Help Desk Analyst II

The role involves assisting our team by managing customer support inquiries, tro...

Location

United States , Santa Monica

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Apple Macintosh operating systems
Demonstrable experience with Microsoft Windows 10
Basic Network Troubleshooting skills
Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 2 years of experience in a help desk or technical support role
Excellent problem-solving skills
Strong interpersonal skills
Familiarity with help desk software and remote access systems
Ability to work in a team
Willingness to work in shifts and be available for on-call duties

Job Responsibility

Provide assistance to the end users
Handle the setup of new PCs
Oversee basic network troubleshooting
Offer customer service support primarily through video calls and phone
Work in a fast-paced, close-knit team environment
Support iOS and Android devices
Manage assets
Perform tasks related to Active Directory
Ensure accurate documentation of all tasks and solutions
Utilize skills in Apple Macintosh, Microsoft Windows 10, and basic network troubleshooting

What we offer

Medical, vision, dental, life and disability insurance
401(k) or deferred compensation plan
Paid time off for vacation, personal needs, and sick time
Paid holidays

Fulltime

Help Desk Analyst II

Robert Half is the world’s first and largest specialized talent solutions firm t...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Install, configure and troubleshoot computer hardware and software
Assist with new permanent onboarding account setup and change requests
Monitor helpdesk ticketing system queue and act as primary point of contact
Coordinate break/fix work with company vendors including deliveries and installs
Manage IT projects as needed and assist with departmental projects
Android Development
Cisco Technologies
Citrix Technologies
Mac Computers
Microsoft

Job Responsibility

Install, configure and troubleshoot computer hardware and software
Assist with new permanent onboarding account setup and change requests
Monitor helpdesk ticketing system queue and act as primary point of contact
Coordinate break/fix work with company vendors including deliveries and installs
Manage IT projects as needed and assist with departmental projects

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst II

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A minimum of 5 years of experience in a technical support or help desk role
proficiency in troubleshooting and maintaining computer hardware, including desktops and laptops
strong knowledge of Microsoft Office 365, including setup and issue resolution
hands-on experience with ServiceNow ITSM for incident and request management
familiarity with mobile device management tools such as Intune
expertise in managing and troubleshooting authentication systems like Okta
solid understanding of Citrix and Cisco technologies
excellent communication skills and the ability to explain technical concepts to non-technical users.

Job Responsibility

Deliver prompt and effective support for hardware, software, and operating systems, addressing user issues across various platforms including Mac and Windows
manage and troubleshoot mobile devices, including Android systems, ensuring secure and efficient performance
support and maintain enterprise-level applications such as Microsoft Office 365, Citrix, and Intune
utilize ServiceNow ITSM to log, track, and resolve technical incidents and service requests
perform hardware diagnostics and repairs, ensuring minimal downtime for users
assist with user access management, including Okta and other authentication systems
collaborate with network and infrastructure teams to resolve connectivity issues and optimize performance
provide guidance and training to end users on system functionalities and best practices
maintain detailed records of technical solutions and contribute to the knowledge base for future reference
monitor and implement updates or patches to ensure systems remain secure and up-to-date.

What we offer

Medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan.

Fulltime

Help Desk Analyst II

We are on the lookout for a Help Desk Analyst II to join our team in the healthc...

Location

United States , Dublin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in Android Development
Proficient in Cisco Technologies
Demonstrated expertise in Citrix Technologies
Proficiency in using and troubleshooting Mac Computers
Strong knowledge of Microsoft suite of products
Experience in managing Active Directory
Familiarity with Apple Devices
Solid understanding of Computer Hardware
Experience in Configuration Management
Skilled in Deployments

Job Responsibility

Efficiently manage and respond to user requests in the ticket queue
Maintain and update request categories within the ticketing tool and manage permissions
Perform updates to support automation and improve system workflows under supervision
Conduct account updates, password changes, and organizational unit assignments in active directory
Handle the creation, deactivation, and termination of user accounts, and manage group memberships in active directory
Escalate issues to administrators with Tier 3 or supervisor approval when necessary
Administer security badges and accounts in the Access Control system
Perform basic troubleshooting and support tasks, including account setup, deactivation, and user account changes
Provide basic troubleshooting for all communications platforms and escalate to admins when necessary, with appropriate approvals
Troubleshoot VPN/workstation connectivity issues and support the installation/setup of VPN software

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Analyst II

The selected candidate will be an integral part of our team, focusing on providi...

Location

United States , Pittsburgh

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficient knowledge and experience in O 365
Demonstrated skills in Audio Video technologies
Must possess working knowledge of Active Directory
Basic Network Troubleshooting skills
Minimum of 2 years experience in a similar role
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment
Proven ability to manage multiple tasks simultaneously
Strong customer service orientation
ITIL certification is preferred

Job Responsibility

Provide hands-on technical support
Offer desktop and remote support for Windows, Office365, Active Directory, and other enterprise applications
Handle installation, configuration, and maintenance of computers, peripherals, and audio-visual equipment
Ensure smooth operation of video conferencing systems
Perform basic network troubleshooting
Assist in basic system administration tasks
Collaborate with vendors
Develop and maintain IT documentation, training materials, and knowledge base articles
Support and maintain audio-visual technologies

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk- Tier I

Location: 100% remote

Location

United States

Salary:

Not provided

Sparibis

Expiration Date

Until further notice

Requirements

Bachelor’s Degree required
2+ years professional experience
Minimum of 5 years of experience as a Helpdesk Specialist with at least 2 years in multi-server environments, customer service experience, or equivalent training and experience
Must have or be able to obtain a Security clearance required up to Top Secret
Applicants must be able to obtain and maintain a Secret security clearance
United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance
Must be customer service oriented
Excellent verbal and written communication skills

Job Responsibility

Answers specific questions about installation, operation, configuration, customization and usage of assigned products
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Escalates complex problems to senior level contract support team members
Level II knowledge of hardware and/or software products required
Typically involves use of problem management database and help desk system
Must have strong communications skills and be able to communicate technical issues effectively
Other duties as assigned

Help Desk Analyst III

The Help Desk Analyst III serves as a senior member of the IT support team, resp...

Location

United States , Oklahoma City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred
5+ years of experience in IT support or help desk roles, with at least 2 years in an advanced or escalation role
Strong troubleshooting skills for Windows, macOS, and enterprise applications
Experience with Active Directory, Microsoft 365, VPNs, and remote desktop tools
Knowledge of networking concepts, including TCP/IP, DNS, and VPN troubleshooting
Familiarity with IT service management (ITSM) frameworks such as ITIL
Excellent communication and customer service skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications are a plus

Job Responsibility

Provide advanced technical support for hardware, software, network, and security-related issues
Act as an escalation point for Help Desk Analysts I and II, resolving complex IT problems
Analyze and diagnose recurring technical issues, recommending long-term solutions
Manage and maintain IT systems, including user accounts, permissions, and security policies
Document technical solutions and contribute to the knowledge base for IT support staff
Assist in training and mentoring entry level help desk analysts
Collaborate with IT teams to implement new technologies and system improvements
Ensure compliance with company policies, security standards, and IT best practices
Monitor and manage ticket queues, ensuring timely resolution of service requests
Provide remote and on-site support to end-users as needed

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

User Support II Technician

The User Support II will troubleshoot and repair a variety of systems across the...

Location

United States

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

Excellent written and oral communication skills
comfortable presenting ideas and concepts
Ability to work independently and pro-actively
Excellent project management skills
Must be detail oriented and able to multi-task
Capable of thinking tactically and strategically
Strong ‘doer’ mentality
ability to drive ideas from concept to completion
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)
Elementary English proficiency communication skills necessary

Job Responsibility

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Install, modify, and repair computer hardware and software
Diagnose technical problems with networks, applications, and cloud systems
Clearly, communicate the problem solving/support process with end users via a ticketing system
Delegate and engage the appropriate resources to ensure issue resolution.

What we offer

Career advancement opportunities
Extensive training
Excellent benefits including paying for health and dental premiums for salaried employees.

Fulltime

Help Desk II

Robert Half

Location:
United States , Los Angeles

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

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