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Robert Half Logo Robert Half · IT - Administration

Help Desk II

United States, Los Angeles · Job Posted February 20, 2026
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Job Description

We are looking for a skilled Help Desk II specialist to join our team in Los Angeles, California. In this role, you will provide advanced technical support and ensure smooth operations across various systems and platforms. You will play a pivotal role in troubleshooting, device management, and creating IT documentation to enhance organizational efficiency.

Job Responsibility

  • Diagnose and resolve complex technical issues related to macOS, Windows, Microsoft 365, Adobe Creative Cloud, and various hardware and software components
  • Manage employee onboarding and offboarding processes, including configuring devices, setting up accounts, and providing training on essential IT tools
  • Track and maintain accurate records of IT inventory, ensuring all equipment is properly configured, secured, and regularly updated
  • Develop and update IT documentation, including user guides, troubleshooting instructions, and procedural manuals
  • Provide support for network connectivity issues and ensure seamless communication across platforms
  • Respond to service desk tickets promptly, delivering effective solutions and maintaining user satisfaction
  • Collaborate with team members to implement best practices for IT operations and security
  • Assist with system upgrades and installations to meet organizational needs
  • Monitor system performance and proactively address potential issues to minimize disruptions

Requirements

  • At least 3 years of experience in a help desk or desktop support role
  • Proficiency in Active Directory and Windows 10
  • Strong troubleshooting skills across both macOS and Windows platforms
  • Familiarity with Microsoft Windows 11 and Apple operating systems
  • Experience handling service desk tickets and resolving technical issues effectively
  • Knowledge of IT equipment management and inventory tracking
  • Ability to create clear and concise technical documentation
  • Excellent communication skills to interact with users and team members

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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