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Help Desk II Technician

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Beacon Technologies

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Beacon Technologies is seeking a Help Desk II Technician for our client partner. Working under the close supervision of the Help Desk Supervisor, performs Level One troubleshooting and support for all provided hardware and software solutions. This position is 100% remote within the state of Wisconsin. Currently 100% Remote, subject to change at any time. Required to go to Central Office at any time. Help Desk Team is 10-11 staff. No On Call or Weekend Support. Help Desk hours are Monday – Friday 6:00 AM – 5:00 PM. This position will be assigned the 8:30 - 5:00 shift.

Job Responsibility:

  • Performs Level One troubleshooting and support for all provided hardware and software solutions
  • Provides Level 1 support to employees from 160 locations, ~10,000 employees
  • Expected to work any shift during business hours SHOULD THE NEED ARISE

Requirements:

  • Excellent customer service skills
  • Two years support experience with Windows 10, and Microsoft Office 2019
  • Two years' experience with Network and Printer troubleshooting
  • Must be proficient is typing skills and be able to multi-task
  • MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense

Nice to have:

  • Prior Help Desk experience in a call center environment
  • Previous experience using Incident and Knowledge base systems
  • Desirable to have 2 years support experience with iOS devices
What we offer:
  • Career advancement opportunities
  • Extensive training
  • Excellent benefits including paying for health and dental premiums for salaried employees

Additional Information:

Job Posted:
December 23, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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