Help Desk/Desktop Support Analyst Job at Robert Half (Philadelphia)

Help Desk/Desktop Support Analyst

We are looking for a customer-focused Help Desk/Desktop Support Analyst to provi...

Location

United States , Itasca

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting users in a help desk, desktop support, or service desk environment
Working knowledge of Microsoft Windows, including Windows 10 troubleshooting and end-user support
Familiarity with Active Directory for basic user and access-related tasks
Ability to diagnose and resolve routine technical issues with a practical, customer-first approach
Experience managing and updating service desk tickets with clear and accurate notes
Strong communication skills and a detail-oriented approach when assisting users as a visible member of the IT team
Ability to stay organized while handling documentation, asset tracking, and day-to-day support responsibilities

Job Responsibility

Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience
Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues
Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools
Install software, configure user workstations, and provide basic technical support for end-user hardware and applications
Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system
Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment
Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central
Support endpoint management activities and contribute to device administration processes

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a client-focused ...

Location

United States , Harrisburg

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1-2 years of experience in IT support, help desk, or desktop support roles
Working knowledge of Windows operating systems, including Windows 10, in a business environment
Familiarity with Active Directory user administration and service desk ticket management
Ability to troubleshoot common technical issues involving hardware, software, and peripheral devices
Strong communication skills with the ability to support end users in a clear, detail-focused manner
Comfortable working hands-on with desktop equipment and managing tasks independently
Experience supporting Microsoft-based environments
exposure to Mac systems is a plus

Job Responsibility

Deliver timely support for everyday hardware, software, and access-related issues submitted through the service desk
Diagnose and resolve problems affecting desktops, laptops, printers, and other end-user devices in both remote and onsite settings
Prepare and deploy workstations, install business applications, and set up user profiles and accounts for new or existing staff
Monitor technical alerts and respond to basic network or connectivity issues using internal support and monitoring tools
Perform routine administration tasks within Active Directory and Microsoft 365 to maintain user access and system functionality
Apply patches, support endpoint protection efforts, and help maintain a secure desktop environment across supported devices
Keep support records accurate and up to date, ensuring troubleshooting steps and resolutions are clearly documented
Recognize repeated support trends and share recommendations that improve service quality and reduce recurring incidents
Travel to client locations as needed to provide in-person technical assistance and equipment support

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join an onsite IT supp...

Location

United States , Papillion

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a help desk, desktop support, or IT support role with strong exposure to ticket-based work
Working knowledge of Microsoft Windows 10 and general Microsoft desktop environments
Hands-on ability to diagnose and resolve both hardware and software issues
Experience managing service desk tickets efficiently in a fast-paced support setting
Familiarity with Active Directory for user support and basic account administration
Strong communication skills with the ability to explain technical issues clearly and professionally

Job Responsibility

Resolve a high volume of daily support requests, maintaining timely follow-up and accurate updates throughout the ticket lifecycle
Provide hands-on assistance for desktop, laptop, and peripheral issues involving both hardware and software used by internal and external users
Deliver onsite support in Nebraska and nearby locations as needed, with the remainder of work focused on internal service desk activities
Troubleshoot Microsoft Windows environments, user access concerns, and common workstation problems to restore service efficiently
Support account administration and directory-related tasks, including routine work within Active Directory
Use service management and support platforms such as ConnectWise to document incidents, track progress, and communicate resolutions
Assist with technical projects in addition to day-to-day support responsibilities, helping to keep initiatives on schedule
Address basic networking and connectivity issues and escalate more complex problems when necessary
Provide user support for business applications and operational tools, including environments that may involve QuickBooks and remote support utilities

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on techn...

Location

United States , Grafton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in help desk, desktop support, or IT analyst work in an entry-level to early-career capacity
Hands-on Tier 1 and Tier 2 technical support experience in an onsite manufacturing, industrial, or plant-based environment
Working knowledge of ticketing or helpdesk systems and the ability to manage service requests in an organized manner
Proficiency with Microsoft Windows environments, including Windows 10, basic troubleshooting, and Microsoft Office applications
Familiarity with Active Directory and user support tasks related to account access and permissions
Strong communication skills with the ability to support local users while collaborating effectively with remote IT teams
Comfort with hardware setup and support for PCs, peripherals, and related workplace technology, with some exposure to network-connected systems
Azure exposure is helpful but not required, along with a proactive approach to learning, problem-solving, and taking initiative

Job Responsibility

Provide onsite support for desktops, laptops, peripherals, and other end-user technology used by employees across the facility
Manage incoming support requests through the helpdesk platform, document progress accurately, and drive issues through resolution or escalation when needed
Prepare and deploy new or existing hardware by performing imaging, configuration, wiping, and setup tasks for end users
Administer badge-related access tasks, including issuing credentials and removing access when required
Assist with technology connected to manufacturing operations, including workstation and peripheral support near die-cast equipment
Help maintain and update legacy networked systems by applying patches and performing routine support activities
Partner with plant personnel and centralized IT groups to coordinate technical work, communicate status, and resolve service issues efficiently
Support the introduction of new hardware and business systems by completing setup, updates, and user-facing technical assistance
Troubleshoot connectivity, account access, and device issues affecting operational technology users and onsite staff

What we offer

Medical
vision
dental
life and disability insurance
enrollment in company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable tec...

Location

United States , Sonora

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing help desk, desktop support, or field service assistance in an end-user environment
Working knowledge of Windows 10 and Windows 11 operating systems
Familiarity with Microsoft 365 and Microsoft Office productivity applications
Ability to troubleshoot common issues involving desktops, printers, scanners, and related peripherals
Understanding of Active Directory account management and basic security settings
Exposure to audio visual technology, Zoom support, and wireless connectivity troubleshooting
Strong problem-solving skills with the ability to communicate clearly by phone, remotely, and in person

Job Responsibility

Deliver onsite and remote technical support for court users, addressing hardware, software, and access-related issues in a timely manner
Diagnose and resolve incidents involving Windows 10 and Windows 11 workstations, Microsoft 365 applications, and standard desktop tools
Support audio visual equipment and help maintain reliable video and audio performance for Zoom meetings and related conferencing needs
Troubleshoot connectivity and functionality issues affecting WiFi, desktop peripherals, and end-user devices
Assist with the setup, support, and maintenance of equipment such as network printers and desktop scanners
Manage service requests and incident tickets, documenting findings, actions taken, and resolutions clearly
Provide user support for account access and basic security administration within Active Directory environments

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable tec...

Location

United States , Ada

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing help desk or desktop support in a detail-oriented environment
Working knowledge of Active Directory for routine user and access support tasks
Hands-on experience supporting Microsoft Windows, including Windows 10 systems
Ability to perform basic troubleshooting for hardware, software, and end-user issues
Familiarity with service desk ticketing practices and incident documentation
Strong communication skills with the ability to explain technical issues clearly to non-technical users
Organized approach to prioritizing requests and managing multiple support tasks effectively

Job Responsibility

Deliver front-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users
Diagnose and resolve Microsoft Windows and Windows 10 problems involving system performance, access, and standard business applications
Manage service desk requests by documenting incidents, updating ticket status, and ensuring timely follow-up with users
Support user account administration tasks within Active Directory, including access-related updates and basic account maintenance
Troubleshoot common hardware, software, and connectivity concerns using established support procedures and sound technical judgment
Escalate more complex incidents when necessary while providing clear notes and relevant findings to the next support tier
Assist with workstation setup, software installation, and routine configuration changes to keep users productive
Maintain accurate support records and contribute to consistent service delivery across the desktop support function

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a healthcare orga...

Location

United States , Milwaukee

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of experience in help desk, desktop support, or a similar technical support position
Working knowledge of Microsoft Windows environments, including Windows 10, Microsoft Office, and general desktop troubleshooting
Basic understanding of TCP/IP networking concepts such as routing, switching, mapped drives, and shared resources
Experience supporting user accounts, onboarding activities, Active Directory administration, and Group Policy in a Windows-based environment
Familiarity with printer setup, application installation, hardware diagnostics, and malware or spyware removal
Strong verbal and written communication skills with the ability to explain technical information clearly and respond professionally to users at all levels
Ability to manage multiple requests in a fast-paced setting, collaborate effectively with team members, and stay focused until issues are fully resolved
Willingness to provide occasional after-hours support and apply basic root cause analysis to recurring technical problems

Job Responsibility

Respond to incoming support tickets and help desk calls, troubleshoot user issues, and escalate more complex problems when needed to minimize operational disruption
Diagnose hardware, software, and access-related concerns for employees and work toward strong first-contact resolution whenever possible
Perform account support tasks such as password resets, user provisioning and deactivation, and assignment of users and devices to the correct Active Directory groups
Install, configure, and maintain desktop applications, printers, and related settings while assisting with routine hardware and software updates
Monitor systems for viruses, spyware, and unauthorized applications, and take appropriate action to remove threats and protect the environment
Create and maintain clear knowledge base documentation to improve support consistency and help users and team members resolve common issues more efficiently
Provide guidance and coaching to other help desk staff by sharing technical knowledge and service best practices
Recommend and support process improvements that increase efficiency, scalability, and service quality across day-to-day support operations
Adapt to shifting priorities, assist across locations or teams as needed, and contribute to broader organizational goals under leadership direction
Follow all applicable legal, security, and compliance requirements, including standards related to patient confidentiality and data privacy

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on techn...

Location

United States , Coffeyville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in help desk, desktop support, or a similar technical support position is preferred
Associate degree or related coursework in information technology is preferred
equivalent practical experience may be considered
Working knowledge of Microsoft Windows operating systems, including Windows 10
Familiarity with Microsoft 365 applications and general end-user support in a Windows environment
Basic troubleshooting skills for desktop hardware, peripherals, and common software issues
Exposure to Active Directory, including simple account-related support tasks, is beneficial
Understanding of basic networking concepts and service desk ticket management
Strong communication skills and a customer-focused approach to technical support

Job Responsibility

Provide first-line technical support for end users experiencing issues with computers, software applications, printers, and network connectivity
Investigate and resolve common hardware and software problems efficiently to minimize disruption to daily operations
Set up, configure, test, and deploy desktop and workstation equipment for new and existing employees
Support staff onboarding, device refreshes, office relocations, and other equipment transition activities
Install, maintain, and troubleshoot printers, mobile devices, and additional end-user technology
Assist with user account support tasks such as password resets, access requests, and basic profile maintenance
Deliver support for Microsoft Windows systems and Microsoft 365 tools across the organization
Perform basic cabling and physical installation work related to workstations and connected devices
Document incidents, resolutions, and service activity accurately within the ticketing or tracking system
Escalate complex technical issues to senior support personnel or outside vendors and assist with technology rollout projects as needed

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan
Free online training

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Help Desk/Desktop Support Analyst

Job Description

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Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

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