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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, West Chester · Job Posted June 15, 2026
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Job Description

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support and contribute to daily IT operations for a growing team in West Chester, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys solving user issues, maintaining stable technology environments, and supporting a broad range of desktop and infrastructure needs. The role combines front-line end-user assistance with routine administrative and operational work across core IT systems.

Job Responsibility

  • Deliver in-person and remote technical assistance for employees experiencing hardware, software, login, or network-related issues
  • Handle support requests across multiple escalation levels, ensuring tickets are documented, prioritized, and resolved with professionalism and urgency
  • Maintain user accounts and access within Active Directory, including updates to permissions, group membership, and account settings
  • Review system notifications and help investigate operational issues affecting desktops, servers, or connectivity
  • Assist with scheduled patching activities, system upkeep, and other recurring maintenance tasks that support environment stability
  • Provide support for server-related operations and contribute to broader IT administration responsibilities as assigned
  • Work closely with IT leadership and technical team members to address daily support demands and assist with smaller improvement initiatives
  • Support end-user computing environments built on Microsoft Windows and help maintain consistent service desk performance

Requirements

  • Hands-on experience in help desk or desktop support within a business IT environment
  • Working knowledge of Active Directory administration, including user access and permission updates
  • Familiarity with Microsoft Windows 10 and general Microsoft Windows troubleshooting
  • Ability to diagnose and resolve common hardware, software, and connectivity problems
  • Experience managing service desk tickets and responding effectively across multiple support levels
  • Strong communication skills and a customer-focused approach when assisting end users
  • Comfortable balancing routine operational tasks with day-to-day issue resolution in a team setting

What we offer

  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
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