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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Cleveland

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk/Desktop Support Analyst to support classroom and staff technology operations for a Contract assignment in Cleveland, Ohio. This role is ideal for someone who enjoys hands-on technical work and takes pride in preparing equipment so end users can work effectively. The position will focus on device setup, organization, and basic troubleshooting while contributing to day-to-day technology readiness across the district.

Job Responsibility:

  • Prepare computers, laptops, and other technology assets by cleaning, sanitizing, and readying them for reassignment or deployment
  • Configure and reset devices so they can be returned to service efficiently and accurately
  • Assist with the installation and arrangement of classroom and office equipment for teachers and staff members
  • Provide support for hardware such as desktops, laptops, and interactive classroom display tools, including smart boards
  • Maintain accurate records of inventory, device condition, and completed tasks using spreadsheets and internal tracking resources
  • Organize technology materials and equipment to support project activity and ensure materials are easy to locate and distribute
  • Collaborate with team members to complete device staging, preparation, and rollout work within established timelines
  • Follow standard technical procedures and resolve straightforward computer and hardware issues as they arise

Requirements:

  • Familiarity with Windows-based computer systems, including Microsoft Windows 10
  • Basic troubleshooting ability for common hardware and desktop support issues
  • Comfort working directly with computers, peripherals, and classroom technology equipment
  • Strong attention to detail when handling device preparation, tracking, and setup tasks
  • Ability to stay organized while managing multiple pieces of equipment and work assignments
  • Capability to work effectively in a team-oriented environment
  • Willingness to follow established technical processes and complete hands-on support tasks reliably
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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