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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Harrisburg

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk/Desktop Support Analyst to join a client-focused IT support team in Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys solving technical problems, supporting end users across a Microsoft-based environment, and delivering dependable service both remotely and onsite. The role offers a mix of hands-on desktop support, account administration, and day-to-day operational troubleshooting while working closely with users to keep systems running smoothly.

Job Responsibility:

  • Deliver timely support for everyday hardware, software, and access-related issues submitted through the service desk
  • Diagnose and resolve problems affecting desktops, laptops, printers, and other end-user devices in both remote and onsite settings
  • Prepare and deploy workstations, install business applications, and set up user profiles and accounts for new or existing staff
  • Monitor technical alerts and respond to basic network or connectivity issues using internal support and monitoring tools
  • Perform routine administration tasks within Active Directory and Microsoft 365 to maintain user access and system functionality
  • Apply patches, support endpoint protection efforts, and help maintain a secure desktop environment across supported devices
  • Keep support records accurate and up to date, ensuring troubleshooting steps and resolutions are clearly documented
  • Recognize repeated support trends and share recommendations that improve service quality and reduce recurring incidents
  • Travel to client locations as needed to provide in-person technical assistance and equipment support

Requirements:

  • 1-2 years of experience in IT support, help desk, or desktop support roles
  • Working knowledge of Windows operating systems, including Windows 10, in a business environment
  • Familiarity with Active Directory user administration and service desk ticket management
  • Ability to troubleshoot common technical issues involving hardware, software, and peripheral devices
  • Strong communication skills with the ability to support end users in a clear, detail-focused manner
  • Comfortable working hands-on with desktop equipment and managing tasks independently
  • Experience supporting Microsoft-based environments
  • exposure to Mac systems is a plus
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training

Additional Information:

Job Posted:
May 09, 2026

Work Type:
On-site work
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