Help Desk/Desktop Support Analyst Job at Robert Half (Ames)

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join our team in Visal...

Location

United States , Visalia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of hands-on experience in help desk, desktop support, or an entry-level IT support environment
Working knowledge of Active Directory, including user account support and access-related administration
Ability to diagnose and resolve common hardware, software, and connectivity issues in a timely manner
Familiarity with desktop operating systems, standard office applications, and endpoint device setup
Strong communication skills with the ability to assist users clearly and professionally
Willingness to learn from experienced technical staff and grow within an entry-level IT or network support role
Ability to manage multiple support requests while staying organized and responsive

Job Responsibility

Deliver front-line technical assistance for desktop, laptop, hardware, software, and basic network-related issues across the organization
Troubleshoot user access problems, reset permissions, and support account administration within Active Directory
Install, configure, and maintain workstations, peripherals, and standard business applications for new and existing employees
Document incidents, resolutions, and recurring technical concerns to improve support efficiency and knowledge sharing
Escalate more complex problems when needed and work closely with senior IT staff to build technical expertise through cross-training
Assist with routine system maintenance, device setup, and operational support tasks that keep the IT environment functioning smoothly
Support onboarding and offboarding activities by preparing equipment, setting up user accounts, and confirming access requirements
Participate in network and desktop support activities that strengthen overall service reliability and end-user satisfaction

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on techn...

Location

United States , North Canton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2 to 4 years of experience providing desktop support, help desk assistance, or IT systems support within a detail-oriented business setting
Strong troubleshooting ability with Windows 10 and Windows 11, along with experience supporting desktop and laptop hardware, peripherals, and end-user computing devices
Working knowledge of Active Directory or Entra ID, Microsoft 365 administration, and core user account management processes
Familiarity with Tier 1 and Tier 2 support workflows, service desk ticket handling, and customer-focused issue resolution
Understanding of networking fundamentals such as TCP/IP, DNS, DHCP, and VLAN concepts, with the ability to troubleshoot wired and wireless connectivity issues
Experience supporting collaboration tools, SharePoint, and cloud-based communication platforms in an enterprise environment
Exposure to macOS systems, conference room AV support, or PowerShell scripting is helpful
CompTIA A+, Network+, Security+, or a related degree in Information Technology, Computer Science, or equivalent practical experience is preferred

Job Responsibility

Resolve first- and second-level support issues involving Windows systems, desktop and laptop hardware, peripherals, and general workstation functionality for onsite users
Administer user onboarding, offboarding, and access updates across Microsoft 365, Entra ID, and business applications to ensure appropriate permissions are maintained
Investigate and address local network and infrastructure problems by assisting with the support of switches, wireless access points, and related site equipment
Provide operational support for collaboration and communication platforms, including user setup, license administration, call flow adjustments, and basic telephony settings
Apply established security practices by supporting endpoint protection, patching efforts, secure printing solutions, and policy-aligned device configurations
Maintain accurate records for IT assets, software licenses, and recurring technical issues while contributing clear documentation to internal knowledge resources
Support conference room technology and workplace AV equipment to help ensure meetings and shared spaces function without interruption
Manage service requests and incident tickets in a timely manner, communicating clearly with employees and following through to resolution

What we offer

Medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide reliable techn...

Location

United States , Toledo

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2 to 4 years of experience in IT support, desktop support, or help desk environments
Hands-on experience troubleshooting systems in a Microsoft Windows environment
Working knowledge of Active Directory for basic user account administration
Familiarity with Microsoft Office 365, service desk ticketing tools, and standard support workflows
Understanding of basic networking concepts, including Wi-Fi and end-user connectivity troubleshooting
Strong customer service and communication skills with the ability to support a wide range of users
Ability to recognize when issues require escalation and follow appropriate support channels

Job Responsibility

Deliver first- and second-level support for desktops, laptops, printers, mobile devices, and other end-user technology
Diagnose and resolve issues involving Windows 10 and Windows 11, Microsoft Office 365, and routine network connectivity concerns
Assist users with account access problems, password changes, and general technical support requests in a timely manner
Prepare, configure, image, and deploy equipment for new hires, employee transitions, and offboarding activities
Route advanced infrastructure, server, or network-related incidents to senior IT staff or external support partners when needed
Coordinate with third-party vendors and co-managed IT providers to address higher-level technical issues, including security and systems support
Track hardware assets and maintain accurate records of IT equipment inventory and device assignments
Perform software installations, system updates, and routine maintenance to keep user devices functioning effectively
Communicate clearly with employees at all technical skill levels to explain issues, solutions, and next steps

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to deliver responsive tec...

Location

United States , Bethlehem

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a help desk, desktop support, or technical support position
Working knowledge of Microsoft Windows operating systems, including Windows 10
Familiarity with Microsoft 365 applications and core end-user support practices
Understanding of basic troubleshooting methods for hardware, software, and network-related issues
Ability to work with Active Directory for routine account administration tasks
Strong organizational skills with the ability to prioritize workload and manage time effectively

Job Responsibility

Deliver front-line technical support for computer, software, and connectivity issues reported by employees
Diagnose and resolve common problems involving Windows systems, Microsoft 365 applications, and other workplace technology tools
Manage user access in Active Directory and Azure AD, including password assistance and account setup or removal
Prepare, deploy, and configure desktops, laptops, and mobile devices for new and existing staff members
Support employee onboarding and offboarding by coordinating equipment readiness and appropriate system access
Record incidents, troubleshooting steps, and solutions accurately within the service desk ticketing platform
Route more advanced or unresolved technical matters to senior IT team members when additional expertise is needed
Track IT assets and maintain organized records for equipment and technology supplies
Participate in training opportunities and assist with additional support tasks that contribute to daily IT operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable tec...

Location

United States , West Chester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience in help desk or desktop support within a business IT environment
Working knowledge of Active Directory administration, including user access and permission updates
Familiarity with Microsoft Windows 10 and general Microsoft Windows troubleshooting
Ability to diagnose and resolve common hardware, software, and connectivity problems
Experience managing service desk tickets and responding effectively across multiple support levels
Strong communication skills and a customer-focused approach when assisting end users
Comfortable balancing routine operational tasks with day-to-day issue resolution in a team setting

Job Responsibility

Deliver in-person and remote technical assistance for employees experiencing hardware, software, login, or network-related issues
Handle support requests across multiple escalation levels, ensuring tickets are documented, prioritized, and resolved with professionalism and urgency
Maintain user accounts and access within Active Directory, including updates to permissions, group membership, and account settings
Review system notifications and help investigate operational issues affecting desktops, servers, or connectivity
Assist with scheduled patching activities, system upkeep, and other recurring maintenance tasks that support environment stability
Provide support for server-related operations and contribute to broader IT administration responsibilities as assigned
Work closely with IT leadership and technical team members to address daily support demands and assist with smaller improvement initiatives
Support end-user computing environments built on Microsoft Windows and help maintain consistent service desk performance

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to deliver high-touch tec...

Location

United States , Oshkosh

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

7+ years of experience in help desk, desktop support, or a similar end-user support role
Hands-on experience with Active Directory, Azure Active Directory, Exchange, and Microsoft 365 administration
Strong working knowledge of Windows 10 and Microsoft desktop environments
Proven ability to troubleshoot hardware, software, and basic network connectivity issues
Experience managing and resolving service desk tickets in a structured support environment
Excellent customer service and communication skills with a detail-oriented, user-focused approach
Ability to travel to onsite locations as needed to provide in-person technical support

Job Responsibility

Provide responsive desk-side and remote support to resolve hardware, software, and access-related issues for employees
Administer user accounts, permissions, and group policies across Active Directory and Azure Active Directory environments
Support Microsoft 365 services, including Exchange and the O365 admin center, to address mailbox, licensing, and user configuration needs
Track, prioritize, and close service desk tickets while maintaining clear communication and timely follow-through with end users
Travel to company sites as needed to troubleshoot equipment, deliver hands-on support, and ensure a consistent user experience
Diagnose Windows 10 and general Microsoft operating system issues affecting desktops, laptops, and peripheral devices
Perform basic network troubleshooting to identify connectivity problems and escalate more complex infrastructure issues when required
Deliver white-glove customer service by handling technical requests with care, patience, and attention to detail

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Fulltime

Help Desk/Desktop Support Analyst

Location

United States , Dublin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in IT support, desktop support, computer operations, or a similar technical environment
Working knowledge of Microsoft Windows 10, Active Directory, and common business software used in office settings
Familiarity with service desk or ticketing platforms and the ability to document support activity clearly and accurately
Understanding of basic troubleshooting methods for hardware, software, peripheral devices, and TCP/IP network connectivity
Experience supporting smartphones and tablets, including both iOS and Android operating systems
Strong analytical, organizational, and communication skills with a customer-service approach to end-user support
Ability to manage multiple requests effectively in a fast-paced environment while maintaining attention to detail
Associate degree in Information Technology, Management Information Systems, or a related field is preferred
CompTIA A+ certification is a plus

Job Responsibility

Deliver first- and second-level support for workstations, laptops, mobile devices, printers, and other end-user equipment, resolving issues in a timely manner
Set up, configure, maintain, and troubleshoot hardware, operating systems, and business applications to support reliable daily operations
Coordinate employee onboarding and offboarding by preparing accounts, deploying devices, and assisting users with initial application and mobile device setup
Diagnose and resolve connectivity problems involving wired networks, wireless access, and TCP/IP-based communication across office locations
Support Microsoft Windows environments and core productivity tools while performing routine updates, patching, and system maintenance activities
Travel to branch and office sites on a scheduled basis to provide in-person technical support, complete planned maintenance, and address local technology needs
Record incidents, solutions, and support procedures accurately within the service desk system to maintain clear documentation and service history
Assist with inventory control, asset tracking, and equipment lifecycle planning to ensure technology resources are accounted for and properly managed
Partner with other IT team members to escalate complex issues, contribute to larger projects, and recommend process improvements that enhance the user experience

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to support customers in R...

Location

United States , Raleigh

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in help desk, desktop support, technical support, customer support, or high-volume call center environments
Demonstrated ability to troubleshoot hardware and software issues, including point-of-sale devices, terminals, and related peripherals
Strong customer service skills with the ability to communicate clearly, professionally, and empathetically with end users
Experience working with ticketing systems and managing multiple inbound support requests in a fast-paced setting
Proficiency with common workplace and communication tools such as Microsoft Office 365, Microsoft Teams, and Slack
Ability to lead customer education sessions or explain technical concepts in a way that is easy for non-technical users to understand
Comfortable collaborating across teams and contributing to process improvements based on recurring support trends

Job Responsibility

Provide frontline assistance to customers by diagnosing and resolving issues related to point-of-sale systems, peripherals, desktop hardware, and software applications
Manage incoming support requests through phone, ticketing platforms, and collaboration tools while maintaining clear updates and timely follow-through
Conduct virtual customer training sessions and webinars that explain product functionality, usage tips, and recommended practices
Build and maintain helpful customer resources, including knowledge base content, user guides, FAQ materials, and training documentation
Partner with Customer Success, Product, and Development teams to escalate concerns, communicate customer feedback, and support service improvements
Monitor unresolved cases to ensure accurate tracking, consistent communication, and successful issue closure
Test new product features and releases, then share practical feedback to help strengthen usability and support readiness
Maintain strong working knowledge of supported products, service offerings, and relevant industry expectations through ongoing learning

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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Help Desk/Desktop Support Analyst

Job Description

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Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

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