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Help Desk/Desktop Support Analyst

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Robert Half

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Location:
United States , Cambridge

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for users in Cambridge, Massachusetts. This Long-term Contract position requires onsite presence and focuses on delivering reliable desktop support, smooth onboarding assistance, and responsive troubleshooting in a Windows-based environment. The role also offers exposure to higher-level technical work, including support for Azure-related cloud services and selected administrative tasks across Microsoft technologies.

Job Responsibility:

  • Deliver in-person deskside assistance for employees, resolving day-to-day hardware, software, and access issues in a timely manner
  • Manage and work through escalated service requests, ensuring problems are properly diagnosed, communicated, and brought to resolution
  • Support business applications by troubleshooting errors, reinstalling approved software, and confirming successful functionality on end-user devices
  • Coordinate user onboarding and offboarding activities, including account setup, device preparation, and access updates
  • Provide technical support for conference rooms and audiovisual systems to help meetings run without disruption
  • Assist with Windows 10 and Windows 11 administration tasks, including user support across core Microsoft tools and endpoint technologies
  • Contribute to basic IT administrative work involving Active Directory, Microsoft 365, Intune, Defender, and Duo
  • Support selected higher-level technical initiatives, including assistance with Azure cloud-related tasks as needed

Requirements:

  • At least 3 years of experience in desktop support, deskside services, or onsite IT support roles
  • Practical troubleshooting experience in Windows environments, including Windows 10 and Windows 11
  • Working knowledge of Microsoft 365 and common Microsoft support tools used in enterprise settings
  • Familiarity with Active Directory and endpoint management or security platforms such as Intune, Defender, and Duo
  • Ability to handle service desk tickets, application support requests, and basic hardware or network troubleshooting independently
  • Strong customer service and communication skills with a detail-oriented, approachable style
  • Comfortable working in a permanent onsite role in a smaller office environment with minimal supervision
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • enrollment in company 401(k) plan

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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