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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Salinas

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Salinas, California. This Long-term Contract position focuses on resolving day-to-day hardware, software, and account-related issues while helping maintain a stable Windows-based environment. The ideal candidate is customer-focused, organized, and comfortable handling service desk requests with professionalism and urgency.

Job Responsibility:

  • Provide first-line technical assistance for desktop, laptop, and peripheral issues, ensuring timely resolution for end users
  • Diagnose and address problems related to Microsoft Windows environments, including Windows 10 systems and common application errors
  • Manage user account support tasks such as password resets, access updates, and directory-related requests within Active Directory
  • Respond to and document incoming service desk tickets, prioritizing requests based on business impact and support urgency
  • Set up, configure, and maintain end-user devices to support daily operations across the organization
  • Escalate complex incidents when needed and coordinate with other technical teams to restore service efficiently
  • Track recurring issues, communicate status updates clearly, and contribute to improved support processes through accurate documentation

Requirements:

  • Experience providing help desk or desktop support in a business or enterprise environment
  • Working knowledge of Active Directory for user account administration and access support
  • Hands-on experience supporting Microsoft Windows, including Windows 10 operating systems
  • Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues
  • Familiarity with managing and updating service desk tickets in a structured support workflow
  • Strong communication skills with the ability to assist users clearly and professionally
  • Ability to organize multiple support requests and manage priorities effectively in a fast-paced setting
What we offer:
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Work Type:
On-site work
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