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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Durango Contract work · Job Posted July 03, 2026
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Job Description

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Durango, Colorado. This Long-term Contract position is centered on handling daily support requests, resolving common desktop and user issues, and delivering responsive service in a fast-moving manufacturing setting. The role supports both onsite and remote users while helping maintain stable access to business systems, devices, and collaboration tools.

Job Responsibility

  • Oversee the incoming support queue, assess request urgency, and ensure tickets are addressed within expected timeframes
  • Deliver first-level assistance for desktops, laptops, and end-user technology, resolving routine technical problems efficiently
  • Investigate and fix issues involving Windows systems, Microsoft 365 applications, printers, peripherals, and basic network connectivity
  • Assist employees with account access needs, including password changes, user provisioning support, and directory-related tasks
  • Provide technical help to remote staff through approved remote assistance tools and virtual support methods
  • Record troubleshooting steps, outcomes, and follow-up actions clearly within the ticketing platform
  • Escalate incidents that require advanced troubleshooting or administrative access to senior IT team members
  • Maintain a thorough, service-oriented approach when communicating with internal users across a range of technical skill levels
  • Other duties as needed

Requirements

  • At least 3 years of experience in a help desk, service desk, or desktop support capacity
  • Hands-on knowledge of Windows 10 and Windows 11 environments in a business setting
  • Practical experience supporting Microsoft 365 applications and related productivity tools such as Microsoft Teams
  • Familiarity with Active Directory, Microsoft Entra ID, and device or endpoint management tools including Intune
  • Experience using ticket management platforms such as Jira Service Management or comparable systems
  • Ability to troubleshoot remote access, desktop, software, and connectivity issues with strong attention to detail
  • Strong communication and prioritization skills, with the ability to manage multiple support requests effectively
  • Eligibility to meet U.S. person status requirements and complete any required screening process

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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