Help Desk/Desktop Support Analyst

• Deliver Level 1 and Level 2 IT support to predominantly remote users, ensuring timely resolution of technical issues
• Diagnose and resolve hardware, operating system, and application problems on macOS and Windows laptops
• Manage identity and access tools, such as Okta, to ensure secure user access
• Track and update service tickets using Jira Service Desk while maintaining thorough documentation
• Provide support for Google Workspace applications, including Gmail, Drive, and Calendar, and perform basic administrative tasks
• Conduct basic network troubleshooting, addressing Wi-Fi and connectivity issues as they arise
• Handle shipping, receiving, configuration, and tracking of laptops and peripherals to ensure accurate inventory management
• Assist with onboarding and offboarding processes, including hardware setup and lifecycle management
• Offer hands-on troubleshooting for onsite IT equipment when necessary

• Minimum of 1–3 years of experience in IT support, help desk, or desktop support roles
• Proficiency in troubleshooting Apple macOS and Windows operating systems
• Familiarity with Jira Service Desk or similar ticketing systems
• Experience using identity management platforms such as Okta
• Basic knowledge of networking concepts, including Wi-Fi and connectivity troubleshooting
• Demonstrated ability to manage IT hardware, including shipping, receiving, and inventory tracking
• Excellent communication skills and a strong focus on customer service
• Experience providing white glove, executive support a must

Additional experience with SaaS tools like Jamf or Office 365 is a plus

• Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
• Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan