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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, New York · Job Posted March 13, 2026
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Job Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. This position is based in New York, New York, and involves providing IT support to end users, primarily working with remote teams while managing onsite hardware logistics. The ideal candidate will have a customer-focused mindset and be adept at troubleshooting both macOS and Windows systems.

Job Responsibility

  • Deliver Level 1 and Level 2 IT support to predominantly remote users, ensuring timely resolution of technical issues
  • Diagnose and resolve hardware, operating system, and application problems on macOS and Windows laptops
  • Manage identity and access tools, such as Okta, to ensure secure user access
  • Track and update service tickets using Jira Service Desk while maintaining thorough documentation
  • Provide support for Google Workspace applications, including Gmail, Drive, and Calendar, and perform basic administrative tasks
  • Conduct basic network troubleshooting, addressing Wi-Fi and connectivity issues as they arise
  • Handle shipping, receiving, configuration, and tracking of laptops and peripherals to ensure accurate inventory management
  • Assist with onboarding and offboarding processes, including hardware setup and lifecycle management
  • Offer hands-on troubleshooting for onsite IT equipment when necessary

Requirements

  • Minimum of 1–3 years of experience in IT support, help desk, or desktop support roles
  • Proficiency in troubleshooting Apple macOS and Windows operating systems
  • Familiarity with Jira Service Desk or similar ticketing systems
  • Experience using identity management platforms such as Okta
  • Basic knowledge of networking concepts, including Wi-Fi and connectivity troubleshooting
  • Demonstrated ability to manage IT hardware, including shipping, receiving, and inventory tracking
  • Excellent communication skills and a strong focus on customer service
  • Experience providing white glove, executive support a must

Nice to have

Additional experience with SaaS tools like Jamf or Office 365 is a plus

What we offer

  • Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
  • Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan
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