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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Akron · Job Posted May 15, 2026
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Job Description

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Akron, Ohio. This Long-term Contract position is ideal for someone who enjoys solving workstation, account, and operating system issues in a fast-paced support environment. The role focuses on maintaining reliable desktop performance, addressing service requests efficiently, and delivering a positive user experience across Microsoft-based systems.

Job Responsibility

  • Provide front-line technical assistance for desktop, laptop, and operating system issues submitted through the service desk
  • Diagnose and resolve common hardware, software, and account-related problems while escalating more complex incidents when needed
  • Support users working with Microsoft Windows 10 and Windows 11 by troubleshooting performance, access, and configuration concerns
  • Manage user account tasks within Active Directory, including access updates, password support, and basic administrative changes
  • Track, update, and close service desk tickets with accurate notes, clear status details, and timely follow-through
  • Install, configure, and maintain end-user computing devices to ensure dependable day-to-day functionality
  • Assist with routine workstation setup, software deployment, and basic system changes as directed by support procedures

Requirements

  • Provide front-line technical assistance for desktop, laptop, and operating system issues submitted through the service desk
  • Diagnose and resolve common hardware, software, and account-related problems while escalating more complex incidents when needed
  • Support users working with Microsoft Windows 10 and Windows 11 by troubleshooting performance, access, and configuration concerns
  • Manage user account tasks within Active Directory, including access updates, password support, and basic administrative changes
  • Track, update, and close service desk tickets with accurate notes, clear status details, and timely follow-through
  • Install, configure, and maintain end-user computing devices to ensure dependable day-to-day functionality
  • Assist with routine workstation setup, software deployment, and basic system changes as directed by support procedures
  • Familiarity with Active Directory and basic user account administration
  • Working knowledge of Microsoft Windows 10 and Windows 11 in a support setting
  • Ability to perform basic troubleshooting for desktop, software, and login-related issues
  • Experience handling or updating service desk tickets in an organized manner
  • Understanding of core Microsoft Windows functions and end-user support practices
  • Strong communication skills with the ability to explain technical issues clearly to users
  • Ability to manage multiple support requests while maintaining accuracy and responsiveness

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
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