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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Oshkosh · Job Posted June 15, 2026
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Job Description

We are looking for a Help Desk/Desktop Support Analyst to deliver high-touch technical support for end users in Oshkosh, Wisconsin. This contract opportunity with potential for a permanent role is ideal for a detail-oriented individual who combines strong troubleshooting ability with an exceptional customer service mindset. The role supports day-to-day desktop and account administration needs while helping maintain a reliable Microsoft-based environment across multiple locations.

Job Responsibility

  • Provide responsive desk-side and remote support to resolve hardware, software, and access-related issues for employees
  • Administer user accounts, permissions, and group policies across Active Directory and Azure Active Directory environments
  • Support Microsoft 365 services, including Exchange and the O365 admin center, to address mailbox, licensing, and user configuration needs
  • Track, prioritize, and close service desk tickets while maintaining clear communication and timely follow-through with end users
  • Travel to company sites as needed to troubleshoot equipment, deliver hands-on support, and ensure a consistent user experience
  • Diagnose Windows 10 and general Microsoft operating system issues affecting desktops, laptops, and peripheral devices
  • Perform basic network troubleshooting to identify connectivity problems and escalate more complex infrastructure issues when required
  • Deliver white-glove customer service by handling technical requests with care, patience, and attention to detail

Requirements

  • 7+ years of experience in help desk, desktop support, or a similar end-user support role
  • Hands-on experience with Active Directory, Azure Active Directory, Exchange, and Microsoft 365 administration
  • Strong working knowledge of Windows 10 and Microsoft desktop environments
  • Proven ability to troubleshoot hardware, software, and basic network connectivity issues
  • Experience managing and resolving service desk tickets in a structured support environment
  • Excellent customer service and communication skills with a detail-oriented, user-focused approach
  • Ability to travel to onsite locations as needed to provide in-person technical support

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
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