Help Desk/Desktop Support Analyst Job at Robert Half (Cambridge)

EUC Help Desk/Desktop Support Analyst

We are looking for a dedicated EUC Help Desk/Desktop Support Analyst to join our...

Location

United States , West Des Moines

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in help desk or desktop support roles
Strong knowledge of Active Directory, including user account management
Proficiency in troubleshooting Microsoft Windows 10 and 11 operating systems
Familiarity with service desk ticketing systems and workflows
Ability to provide Tier 3 technical support and resolve complex issues
Experience with installing and configuring desktop hardware and software
Excellent communication skills to assist users and document solutions
Strong analytical skills for diagnosing and preventing technical problems

Job Responsibility

Deliver Tier 3 support for end-user computing systems, ensuring timely resolution of complex technical issues
Manage user accounts and access permissions within Active Directory
Perform troubleshooting for Microsoft Windows 10 and 11 environments to resolve hardware and software problems
Respond to and resolve service desk tickets efficiently, maintaining detailed documentation of solutions
Provide technical assistance to users, addressing system functionality and application concerns
Install, configure, and maintain desktop systems and peripheral devices
Collaborate with other IT teams to escalate and resolve advanced technical issues
Conduct system updates and patches to ensure optimal performance and security
Offer guidance and training to users on system operations and best practices
Analyze recurring problems to identify root causes and implement preventive measures

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Lawrence

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in help desk or desktop support roles
Proficiency in Active Directory management and troubleshooting
Strong understanding of Microsoft Windows 10 and related systems
Ability to handle basic troubleshooting tasks and resolve technical issues
Familiarity with service desk ticketing systems, such as SuperOps
Experience working with cloud environments, including Azure and Intune
Knowledge of SaaS applications and VoIP software
Excellent communication skills to interact effectively with users and team members

Job Responsibility

Offer prompt technical support to remote and onsite users, ensuring all issues are resolved efficiently
Manage and troubleshoot Dell laptops, VoIP software, and various SaaS applications
Utilize tools such as Azure, Entra, and Intune to maintain cloud-based systems
Handle mailroom support tasks and assist with related technical needs
Work with Windows-based systems to provide solutions and ensure optimal functionality
Respond to and manage service desk tickets using SuperOps ticketing software
Collaborate as part of a virtual support team to address user challenges
Conduct basic troubleshooting for Active Directory and Microsoft Windows environments
Provide consistent updates and communication to users regarding issue resolutions
Ensure all systems are functioning effectively and securely by monitoring and maintaining hardware and software configurations

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Help Desk/Desktop Support Analyst

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our tea...

Location

United States , Bethlehem

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience in a help desk or technical support role
Proficiency in Windows operating systems, Office 365, and basic networking concepts
Familiarity with ticketing systems such as Zendesk, Freshservice, or similar platforms
Experience with Active Directory and Azure Active Directory for user account management
Skilled in troubleshooting and resolving technical issues across various devices and platforms
Ability to manage time effectively and prioritize tasks in a fast-paced environment
Strong communication skills to provide clear guidance and support to users
Commitment to learning and development through training opportunities

Job Responsibility

Provide timely and effective first-level technical support for hardware, software, and network-related issues
Troubleshoot and resolve problems with Windows operating systems, Office 365 applications, and organizational systems
Manage user accounts by performing tasks such as password resets and provisioning/deprovisioning in Active Directory and Azure Active Directory
Configure and set up desktops, laptops, and mobile devices for staff use
Assist with onboarding and offboarding processes, including equipment preparation and account access setup
Document technical issues, resolutions, and procedures in the help desk system to maintain accurate records
Escalate complex technical problems to senior IT staff when necessary
Maintain an organized inventory of IT equipment and supplies to ensure availability and accuracy
Prioritize multiple tasks effectively to meet deadlines and support organizational needs
Participate in external training sessions as directed by IT leadership to enhance technical skills and knowledge

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Janesville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in a help desk or desktop support role
Strong knowledge of Active Directory and Microsoft Windows operating systems
Familiarity with ticketing systems, such as Freshservice, and ability to manage service desk tickets
Experience with onboarding processes, including setting up accounts and configuring devices
Excellent customer service skills and ability to communicate effectively with users at all levels
Basic troubleshooting skills for hardware, software, and system issues

Job Responsibility

Provide timely and effective support to users by addressing hardware, software, and system-related issues
Manage and resolve service desk tickets using Fresh service, ensuring all requests are handled promptly and accurately
Assist with onboarding new employees by configuring devices, setting up accounts, and ensuring proper access to systems
Support the upgrade of systems to Windows 11, ensuring a smooth transition for all users
Deliver excellent customer service by communicating clearly and effectively with team members and clients
Troubleshoot and resolve basic issues related to Active Directory and Microsoft Windows environments
Collaborate with team members, including Systems Administrators and Support Technicians, to address complex technical challenges
Participate in an on-call rotation to provide after-hours support when needed
Maintain accurate documentation of processes, procedures, and resolved issues
Contribute to the improvement of technical workflows and processes to enhance overall efficiency

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our tea...

Location

United States , Appleton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory for account management and system configuration
Experience with Microsoft Windows 10 operating systems and related troubleshooting
Strong understanding of basic troubleshooting techniques for hardware and software
Familiarity with managing service desk tickets and providing timely resolutions
Excellent communication skills to assist end-users and provide clear technical guidance
Ability to work both independently and collaboratively within a team environment
Detail-oriented mindset to document issues and follow IT procedures accurately
Prior experience in a help desk or desktop support role is preferred

Job Responsibility

Provide first-line technical support for hardware, software, and network issues
Manage and resolve service desk tickets in a timely and detail-oriented manner
Troubleshoot and resolve basic issues related to Microsoft Windows operating systems and applications
Configure and maintain user accounts and permissions within Active Directory
Assist end-users with technical guidance and training to improve their system usage
Document technical issues and resolutions for future reference and knowledge sharing
Collaborate with IT teams to implement and maintain system updates and improvements
Ensure compliance with IT policies and procedures while handling support requests
Monitor system performance and escalate complex issues to appropriate teams
Maintain a high level of customer service and communication throughout support interactions

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join our team in Malve...

Location

United States , Malvern

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience delivering onsite deskside and helpdesk IT support
Exceptional communication skills and a customer-focused approach
Ability to assist users with diverse levels of technical proficiency
Proficiency in managing devices across MacOS, Windows, and ChromeOS environments
Solid troubleshooting and problem-solving abilities
Demonstrated reliability and professionalism in a work environment

Job Responsibility

Deliver prompt and attentive deskside and helpdesk support to users, resolving technical issues efficiently
Manage and support devices running MacOS, Windows, and ChromeOS
Assist with the administration of Google Workspace and manage Chromebook devices
Diagnose and troubleshoot networking problems, including Wi-Fi connectivity, printers, and other peripherals
Provide technical assistance for audio/visual systems, including classroom projectors and event space audio equipment
Collaborate with technical staff onsite to ensure coordinated support efforts
Follow directives from a virtual technology team to align with organizational IT strategies
Document resolutions, processes, and technical issues to build a comprehensive knowledge base

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to provide high-q...

Location

United States , Boston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in Level 2 Desktop Support roles
Proficiency in supporting Mac and Windows operating systems, including Windows 10 and 11
Strong working knowledge of Office 365, Azure Active Directory, and Okta
Experience with troubleshooting printers, conference room setups, and audiovisual systems
Familiarity with ticketing systems and service desk workflows
Excellent verbal and written communication skills
Strong interpersonal abilities and a customer-focused mindset
Reliable and organized with effective time management skills

Job Responsibility

Deliver onsite IT support services three days a week at a pharmaceutical company and one day a week at another client location
Diagnose and resolve technical issues related to computers, networks, and software in Mac and Windows environments
Provide advanced troubleshooting and support for Office 365, Azure Active Directory, and Okta systems
Manage and resolve service desk tickets promptly, ensuring minimal disruption to users
Maintain and support printers, conference room technology, and audiovisual equipment
Collaborate effectively with team members to address IT challenges and improve system efficiency
Demonstrate a customer-centric approach while assisting users with technical issues
Ensure proper documentation of issues, solutions, and updates within the ticketing system
Stay updated on the latest AV and IT technologies to provide effective support
Organize and prioritize tasks to meet deadlines and client expectations

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

This long-term contract position offers the opportunity to provide essential IT ...

Location

United States , Cambridge

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in desktop support or related IT roles
Proficiency in Windows desktop environments, including Windows 10 and Windows 11
Strong knowledge of Active Directory administration and Office 365 support
Familiarity with Zoom and Microsoft Teams for troubleshooting and user support
Experience with ServiceNow or similar ticketing systems
Ability to perform hands-on technical troubleshooting for hardware and software
Effective communication skills and ability to interact in person with diverse users

Job Responsibility

Provide Level 2 support for Windows desktop environments, including troubleshooting issues with Windows 10 and Windows 11
Manage user accounts through Active Directory, including password resets and account unlocks
Offer technical support for Microsoft Office 365, Zoom, and Microsoft Teams
Address service requests and incidents using ServiceNow for ticket management
Perform hands-on troubleshooting for hardware and software issues, ensuring swift resolution
Support walk-up IT kiosks and assist end users in person across multiple buildings
Collaborate on projects such as migrating to Windows 11, implementing Intune, and deploying Manage Engine for patch management
Handle remote tickets for non-local users and provide seamless IT assistance
Work closely with a team of 9-10 support staff, following guidance from team leads and established protocols
Contribute to maintaining a high level of service for approximately 1,000 end users across two buildings

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

Robert Half

Location:
United States , Cambridge

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 01, 2026

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Help Desk/Desktop Support Analyst

Robert Half

Location:United States , Cambridge

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 01, 2026

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Help Desk/Desktop Support Analyst

Location:
United States , Cambridge

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
March 01, 2026