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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Staten Island

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Category:
IT - Administration

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Contract Type:
Contract work

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Salary:

Not provided
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Job Description:

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues.

Job Responsibility:

  • Provide technical support to over 150 users across various networks and campuses
  • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices
  • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues
  • Install, configure, and manage network devices to support organizational services
  • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges
  • Lead projects involving server upgrades and migrations, ensuring timely and effective execution

Requirements:

  • Proficiency in Active Directory management and maintenance
  • Strong knowledge of Microsoft Windows 10 and related systems
  • Experience in basic troubleshooting of hardware and software issues
  • Familiarity with Microsoft Windows Server environments
  • Ability to handle service desk tickets efficiently and provide timely resolutions
What we offer:
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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