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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Fulton

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Help Desk/Desktop Support Analyst for a 6-month engagement with a client in Fulton, MO. In this role, you will provide Tier 1 IT support to end-users, handling a variety of technical issues in a manufacturing environment. This position offers an excellent opportunity to grow your skills while delivering exceptional service to both office personnel and operational teams.

Job Responsibility:

  • Diagnose and resolve technical issues involving PCs, printers, and other office hardware
  • Provide support for Windows operating systems and Office 365 applications, ensuring smooth functionality
  • Respond quickly and professionally to IT support requests, escalating complex problems when necessary
  • Maintain accurate documentation of support requests, resolutions, and troubleshooting steps
  • Deliver outstanding customer service with clear and effective communication
  • Manage and resolve service desk tickets efficiently to minimize downtime
  • Conduct basic troubleshooting for Active Directory and Windows 10 environments
  • Assist in familiarizing users with IT tools and systems to enhance their productivity
  • Collaborate with team members to ensure consistent support across departments

Requirements:

  • Minimum of 2 years of experience in IT help desk or desktop support
  • Proficiency in Active Directory and Windows 10 troubleshooting
  • Strong knowledge of Microsoft Windows and Office 365 applications
  • Ability to diagnose and resolve basic hardware and software issues
  • Excellent communication and organizational skills
  • A proactive and customer-focused approach to problem-solving
  • Familiarity with ticketing systems for tracking and managing support requests
  • Experience in a manufacturing environment is a plus

Nice to have:

Experience in a manufacturing environment

What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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