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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Tempe · Job Posted June 28, 2026
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Job Description

We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical assistance for end users in Tempe, Arizona. This Long-term Contract position focuses on resolving day-to-day desktop and system issues, supporting Microsoft Windows environments, and delivering timely service through organized ticket management. The ideal candidate is comfortable troubleshooting hardware and software concerns, maintaining user access, and ensuring a positive support experience across the organization.

Job Responsibility

  • Deliver front-line technical support for desktop, laptop, and workstation issues in a Microsoft Windows environment
  • Investigate and resolve common hardware, software, and operating system problems with a practical, service-focused approach
  • Manage incoming service desk requests, document actions taken, and follow tickets through to completion
  • Administer user accounts and access permissions within Active Directory based on established procedures
  • Set up, configure, and maintain Windows 10 devices for new and existing employees
  • Escalate more complex incidents when necessary while providing accurate details and updates to relevant support teams
  • Assist users with password resets, login issues, peripheral connectivity, and general desktop support needs
  • Contribute to a stable support operation by tracking recurring problems and identifying opportunities for process improvement

Requirements

  • Experience providing help desk or desktop support in an IT setting
  • Working knowledge of Active Directory for user account maintenance and access support
  • Hands-on experience supporting Microsoft Windows 10 and broader Microsoft Windows environments
  • Ability to perform basic troubleshooting for hardware, software, and end-user connectivity issues
  • Familiarity with service desk ticketing processes and documentation best practices
  • Strong communication skills with the ability to assist users in a clear and effective manner
  • Ability to prioritize multiple support requests and manage time effectively in a fast-paced environment

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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