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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, New York · Job Posted July 07, 2026
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Job Description

We are looking for a Help Desk/Desktop Support Analyst to provide reliable day-to-day technical assistance for employees in New York, New York. This Long-term Contract position focuses on supporting end users through efficient ticket resolution, device coordination, and strong communication across the business. The role is well suited to someone who enjoys hands-on troubleshooting, user support, and helping teams stay productive in both office and meeting environments.

Job Responsibility

  • Coordinate the shipment and recovery of laptop equipment for onboarding and offboarding activities, working closely with external vendors and internal stakeholders
  • Deliver technical support for meetings and events by preparing audiovisual setups, resolving issues quickly, and helping sessions run smoothly
  • Handle employee support requests through the ticketing system, addressing common issues such as account access problems, password resets, and lockouts
  • Provide basic administration support across workplace tools including Google Workspace, Slack, Okta, Jamf, and other internal business platforms
  • Investigate desktop and system issues on Windows-based devices and apply practical fixes to restore user productivity
  • Partner with team members to resolve incidents efficiently and identify when requests should be escalated for deeper technical review
  • Maintain accurate service records and updates within the service desk platform to ensure visibility into issue status and resolution progress

Requirements

  • Experience supporting end users in a help desk, desktop support, or service desk environment
  • Working knowledge of Microsoft Windows and Windows 10 troubleshooting in a business setting
  • Familiarity with Active Directory and user account support tasks
  • Ability to manage and resolve service desk tickets with clear communication and consistent follow-through
  • Basic troubleshooting skills across hardware, software, access, and device-related issues
  • Exposure to administration tasks in tools such as Google Workspace, Slack, Okta, or Jamf
  • Comfortable working collaboratively within a team and recognizing when to escalate more complex technical issues

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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