CrawlJobs Logo

Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Lynn

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support across sites in Gloucester and Beverly, MA. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving user issues, supporting desktop and mobile environments, and serving as a dependable local IT resource. The role offers a mix of front-line troubleshooting, device support, and collaboration with broader technology teams when advanced escalation is needed.

Job Responsibility:

  • Deliver day-to-day technical assistance for end users, resolving hardware, software, and access issues in a timely manner
  • Act as the primary on-site IT contact for assigned locations while coordinating escalations with remote infrastructure and support teams when necessary
  • Troubleshoot Windows-based desktops, laptops, and mobile devices, including account access, application performance, and connectivity concerns
  • Manage and update service desk tickets with clear documentation, status changes, and resolution details to ensure strong support follow-through
  • Support user accounts and permissions within Active Directory, Entra ID, Azure Active Directory, Microsoft 365, and related enterprise systems
  • Assist with Citrix environment support, including workspace access and secure application connectivity for end users
  • Help maintain device deployments and endpoint configurations, including desktop operating systems and thin client platforms such as IGEL
  • Provide support for cloud-connected tools and printing solutions, helping users work effectively across office and remote settings

Requirements:

  • Experience providing Tier 2 help desk or desktop support in a business environment
  • Experience troubleshooting Citrix environments
  • Working knowledge of Active Directory and Azure Active Directory/Entra for user administration and access support
  • Hands-on experience supporting Microsoft Windows 10 and general Microsoft desktop environments
  • Familiarity with Microsoft 365 and Office 365 applications, account setup, and basic issue resolution
  • Ability to diagnose and resolve common technical issues related to hardware, software, logins, and user connectivity
  • Experience working with ticketing systems and maintaining accurate service desk documentation
What we offer:
  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
  • top jobs
  • competitive compensation and benefits
  • free online training

Additional Information:

Job Posted:
May 03, 2026

Work Type:
On-site work
Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Help Desk/Desktop Support Analyst

New

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join an onsite IT supp...
Location
Location
United States , Papillion
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience in a help desk, desktop support, or IT support role with strong exposure to ticket-based work
  • Working knowledge of Microsoft Windows 10 and general Microsoft desktop environments
  • Hands-on ability to diagnose and resolve both hardware and software issues
  • Experience managing service desk tickets efficiently in a fast-paced support setting
  • Familiarity with Active Directory for user support and basic account administration
  • Strong communication skills with the ability to explain technical issues clearly and professionally
Job Responsibility
Job Responsibility
  • Resolve a high volume of daily support requests, maintaining timely follow-up and accurate updates throughout the ticket lifecycle
  • Provide hands-on assistance for desktop, laptop, and peripheral issues involving both hardware and software used by internal and external users
  • Deliver onsite support in Nebraska and nearby locations as needed, with the remainder of work focused on internal service desk activities
  • Troubleshoot Microsoft Windows environments, user access concerns, and common workstation problems to restore service efficiently
  • Support account administration and directory-related tasks, including routine work within Active Directory
  • Use service management and support platforms such as ConnectWise to document incidents, track progress, and communicate resolutions
  • Assist with technical projects in addition to day-to-day support responsibilities, helping to keep initiatives on schedule
  • Address basic networking and connectivity issues and escalate more complex problems when necessary
  • Provide user support for business applications and operational tools, including environments that may involve QuickBooks and remote support utilities
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
Read More
Arrow Right
New

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on techn...
Location
Location
United States , Coffeyville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience in help desk, desktop support, or a similar technical support position is preferred
  • Associate degree or related coursework in information technology is preferred
  • equivalent practical experience may be considered
  • Working knowledge of Microsoft Windows operating systems, including Windows 10
  • Familiarity with Microsoft 365 applications and general end-user support in a Windows environment
  • Basic troubleshooting skills for desktop hardware, peripherals, and common software issues
  • Exposure to Active Directory, including simple account-related support tasks, is beneficial
  • Understanding of basic networking concepts and service desk ticket management
  • Strong communication skills and a customer-focused approach to technical support
Job Responsibility
Job Responsibility
  • Provide first-line technical support for end users experiencing issues with computers, software applications, printers, and network connectivity
  • Investigate and resolve common hardware and software problems efficiently to minimize disruption to daily operations
  • Set up, configure, test, and deploy desktop and workstation equipment for new and existing employees
  • Support staff onboarding, device refreshes, office relocations, and other equipment transition activities
  • Install, maintain, and troubleshoot printers, mobile devices, and additional end-user technology
  • Assist with user account support tasks such as password resets, access requests, and basic profile maintenance
  • Deliver support for Microsoft Windows systems and Microsoft 365 tools across the organization
  • Perform basic cabling and physical installation work related to workstations and connected devices
  • Document incidents, resolutions, and service activity accurately within the ticketing or tracking system
  • Escalate complex technical issues to senior support personnel or outside vendors and assist with technology rollout projects as needed
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Free online training
Read More
Arrow Right
New

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on techn...
Location
Location
United States , Coffeyville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience in help desk, desktop support, or a similar technical support position is preferred.
  • Associate degree or related coursework in information technology is preferred
  • equivalent practical experience may be considered.
  • Working knowledge of Microsoft Windows operating systems, including Windows 10.
  • Familiarity with Microsoft 365 applications and general end-user support in a Windows environment.
  • Basic troubleshooting skills for desktop hardware, peripherals, and common software issues.
  • Exposure to Active Directory, including simple account-related support tasks, is beneficial.
  • Understanding of basic networking concepts and service desk ticket management.
  • Strong communication skills and a customer-focused approach to technical support.
Job Responsibility
Job Responsibility
  • Provide first-line technical support for end users experiencing issues with computers, software applications, printers, and network connectivity.
  • Investigate and resolve common hardware and software problems efficiently to minimize disruption to daily operations.
  • Set up, configure, test, and deploy desktop and workstation equipment for new and existing employees.
  • Support staff onboarding, device refreshes, office relocations, and other equipment transition activities.
  • Install, maintain, and troubleshoot printers, mobile devices, and additional end-user technology.
  • Assist with user account support tasks such as password resets, access requests, and basic profile maintenance.
  • Deliver support for Microsoft Windows systems and Microsoft 365 tools across the organization.
  • Perform basic cabling and physical installation work related to workstations and connected devices.
  • Document incidents, resolutions, and service activity accurately within the ticketing or tracking system.
  • Escalate complex technical issues to senior support personnel or outside vendors and assist with technology rollout projects as needed.
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Help Desk/Desktop Support Analyst Level II

We are looking for a skilled Help Desk/Desktop Support Analyst Level II to provi...
Location
Location
United States , Enfield
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-3 years in a Help Desk/Desktop Support role with an MSP
  • Proficient in Microsoft software (Operating Systems, Office suite, OneDrive)
  • Experience with ticketing, support tools, and troubleshooting Windows 10-11, MAC OS, Active Directory, and Office 365
Job Responsibility
Job Responsibility
  • Provide exceptional IT support for both hardware and software systems
  • Assist users with technical issues
  • Manage workstations
  • Troubleshoot a variety of devices and platforms
  • Work directly with end-users
  • Improve IT workflows
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligible to enroll in company 401(k) plan
  • Access to top jobs, competitive compensation and benefits
  • Free online training
Read More
Arrow Right
New

Help Desk/Desktop Support Analyst

Location
Location
United States , Madison
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of help desk, desktop support, or service desk experience in a detail-focused or educational setting
  • Demonstrated ability to deliver strong customer service and communicate effectively with end users of varying technical skill levels
  • Hands-on experience supporting Microsoft Windows environments, including Windows 10 or Windows 11 systems
  • Familiarity with Microsoft 365 applications, especially Word and Excel, in an enterprise setting
  • Working knowledge of basic troubleshooting for desktops, laptops, printers, and common hardware peripherals
  • Experience handling and updating service desk tickets within a structured support process
  • Exposure to Active Directory and user account support tasks
  • Ability to work onsite in Madison, Wisconsin, five days per week at the start of the assignment
Job Responsibility
Job Responsibility
  • Provide frontline technical assistance for employees by diagnosing and resolving desktop, software, and access-related issues in a timely manner
  • Manage incoming incidents and service requests through the ticketing platform, ensuring updates are documented clearly and priorities are handled appropriately
  • Set up, image, deploy, and support Windows-based devices, including workstations and laptops used in an office environment
  • Troubleshoot Microsoft 365 applications and assist users with common productivity tool issues involving Word, Excel, and related services
  • Support printers, peripherals, and other endpoint hardware while helping maintain dependable operation of user equipment
  • Assist with account access and directory-related tasks, including basic support within Active Directory and other enterprise systems
  • Provide user support for business applications such as D365 and escalate more complex problems when needed
  • Contribute to ongoing support efforts during periods of high ticket volume and help maintain service continuity across the team
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide onsite technic...
Location
Location
United States , Lynn
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience supporting end users in a help desk, desktop support, or service desk environment
  • Working knowledge of Active Directory, Microsoft 365, and Windows 10 troubleshooting
  • Experience handling service desk tickets and prioritizing technical issues in a structured support process
  • Familiarity with Citrix administration or user support, especially for workspace access and session troubleshooting
  • Strong customer service and communication skills with the ability to assist users in a detail-oriented, approachable manner
  • Basic understanding of Microsoft infrastructure, including Windows environments and user access management
  • A certification such as CompTIA or Google IT Support, or a related degree, is preferred
  • Ability to work onsite on a daily basis in Lynn, Massachusetts
Job Responsibility
Job Responsibility
  • Deliver in-person and remote support for employees by diagnosing and resolving common hardware, software, login, and connectivity issues
  • Manage service desk requests from intake through resolution, ensuring timely updates, accurate documentation, and a positive user experience
  • Support user administration tasks across Microsoft 365, Active Directory, Entra, Azure, and on-premises systems, including account setup, access changes, and password resets
  • Troubleshoot and assist with Citrix environments across desktop and mobile access, including workspace connectivity and secure access issues
  • Provide support for Windows-based devices and related endpoint technologies, including desktop configuration, basic operating system setup, and device troubleshooting
  • Assist with printer and secure print support, as well as general peripheral setup for end users in the office
  • Help maintain daily onsite IT coverage for the Lynn, Massachusetts location while partnering with regional and managerial IT resources
  • Contribute to endpoint deployment activities and support operating system rollouts, including learning and assisting with IGEL-based desktop environments as needed
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
  • Free online training
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide expert technic...
Location
Location
United States , Memphis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in help desk or desktop support roles
  • Proficiency in Active Directory and Microsoft Windows 10
  • Strong troubleshooting skills and ability to resolve technical issues effectively
  • Familiarity with service desk ticketing systems
  • Excellent communication skills for interacting with end users and team members
  • Ability to document trends and performance issues clearly
  • Experience in supporting system go-live events and user adoption
  • Capability to work in a fast-paced environment while maintaining focus on user satisfaction
Job Responsibility
Job Responsibility
  • Deliver on-site technical support to users, assisting with login issues, workflow navigation, and system functionality
  • Diagnose and resolve technical problems, escalating unresolved issues to the appropriate command center or leadership team
  • Track and document system performance, identifying common user concerns and trends that require additional training
  • Reinforce training efforts by guiding end users in adopting new workflows and best practices
  • Actively participate in daily meetings, huddles, and updates to align with project objectives
  • Communicate effectively with users to minimize disruptions and maintain a positive work environment
  • Provide support during system go-live periods, ensuring smooth transitions and addressing immediate concerns
  • Utilize tools like Active Directory and Microsoft Windows 10 for troubleshooting and resolving service desk tickets
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...
Location
Location
United States , Draper
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of experience in help desk or similar IT support roles
  • Proficiency in Windows operating systems and tools such as Microsoft Intune or Desktop Central
  • Familiarity with SaaS products such as Okta, Google Suite, Jira, Confluence, and Zapier
  • Foundational IT certifications like CompTIA A+ or Security+ are highly desirable
  • Strong troubleshooting skills for hardware, software, and networking issues
  • Ability to work independently while collaborating effectively with remote teams
  • Knowledge of DHCP, DNS, and Active Directory is essential
Job Responsibility
Job Responsibility
  • Manage user accounts and permissions using Active Directory and Okta throughout their lifecycle
  • Provide timely and effective technical support for help desk issues, ensuring minimal disruption to users
  • Configure and deploy corporate workstations for new hires and existing staff upgrades
  • Assist employees with resolving hardware, software, and networking concerns, both locally and remotely
  • Maintain and troubleshoot office meeting room technologies, including audiovisual equipment
  • Collaborate with cross-functional teams to execute IT projects, system upgrades, and process enhancements
  • Utilize tools such as Microsoft Intune or Desktop Central to manage Windows environments efficiently
  • Work with a variety of SaaS platforms, including Google Suite, Jira, Confluence, Okta, and Zapier
  • Contribute to automation initiatives to streamline IT operations and improve system efficiency
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right