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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Los Angeles

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk/Desktop Support Analyst to join a team in California in a contract capacity with the potential for a permanent role. This role focuses on delivering day-to-day technical assistance for end users, supporting core Microsoft workplace tools, and ensuring issues are resolved efficiently. The ideal candidate is customer-focused, organized, and comfortable handling a mix of desktop support, account administration, and ticket-based service requests.

Job Responsibility:

  • Deliver front-line technical support for Microsoft 365 applications, including user access assistance, password support, and routine workstation issue resolution
  • Troubleshoot remote access and desktop support concerns, identifying when matters should be advanced to senior-level technical resources
  • Maintain accurate service records and monitor issue progress through ConnectWise ticketing workflows
  • Perform user administration tasks within Active Directory and assist with identity-related setup activities
  • Partner with external service providers and vendors to help resolve technology issues in a timely manner
  • Create and maintain documentation for support procedures and user-facing processes across Microsoft Teams, SharePoint, and OneDrive
  • Support Windows-based desktop environments by diagnosing common hardware and software problems and guiding users toward resolution

Requirements:

  • Experience providing help desk or desktop support in a Windows-based environment
  • Working knowledge of Active Directory for basic user and access administration tasks
  • Familiarity with Microsoft Windows 10 and general Microsoft desktop operating systems
  • Ability to perform foundational troubleshooting for software, hardware, and user access issues
  • Experience using a ticketing system to log, track, and update service desk requests
  • Strong communication skills with the ability to support users clearly and professionally
  • Comfortable working with Microsoft 365 tools and related collaboration platforms
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 10, 2026

Work Type:
On-site work
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