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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Phoenix · Job Posted March 04, 2026
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Job Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Phoenix, Arizona. In this role, you will provide essential technical assistance to users, ensuring smooth operation of computer systems and resolving technical issues efficiently. This is an excellent opportunity for individuals with expertise in troubleshooting, Microsoft Windows environments, and service desk support.

Job Responsibility

  • Respond promptly to service desk tickets and provide effective solutions to technical problems
  • Diagnose and resolve issues related to Microsoft Windows systems and applications
  • Manage and maintain user accounts through Active Directory, including password resets and access permissions
  • Perform basic troubleshooting for hardware and software issues on desktops and laptops
  • Assist with the installation, configuration, and updates of Microsoft Windows 10
  • Provide clear and thorough communication with users to address technical concerns
  • Document resolutions and maintain accurate records of support activities
  • Collaborate with team members to ensure timely resolution of complex technical issues
  • Offer guidance and training to users on system functionalities and best practices

Requirements

  • Proficiency in Active Directory for account management and access control
  • Strong knowledge of Microsoft Windows operating systems, including Windows 10
  • Experience with basic troubleshooting techniques for hardware and software
  • Familiarity with responding to service desk tickets and resolving user issues
  • Excellent communication skills to interact with users and team members effectively
  • Ability to document support activities and maintain organized records
  • Prior experience in a help desk or desktop support role
  • Capability to work independently and manage time efficiently

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in company 401(k) plan
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