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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Merrillville · Job Posted June 28, 2026
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Job Description

We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for users in Merrillville, Illinois. This Long-term Contract position is ideal for someone who enjoys resolving access issues, supporting desktop environments, and delivering reliable first-line assistance across Microsoft-based systems. The role focuses on maintaining smooth user operations through prompt troubleshooting, account support, and coordination with broader infrastructure teams when advanced issues require escalation.

Job Responsibility

  • Administer user access by handling account provisioning updates, password assistance, lockout resolution, and related permission requests
  • Deliver front-line support for desktop and end-user technical issues, including basic connectivity problems and general Windows environment troubleshooting
  • Perform approved security-related user support tasks such as application whitelisting and other routine access control activities
  • Assist employees with digital wallet configuration and onboarding to ensure successful setup and adoption
  • Monitor system and infrastructure alerts, conduct initial assessment, and route issues appropriately based on impact and urgency
  • Review VMware logs to identify probable causes of incidents and escalate findings to the appropriate external support group when necessary
  • Work with external technical partners for issues tied to supported platforms while maintaining ownership of communication and follow-through
  • Carry out routine server support duties such as restarting services and completing other limited administrative tasks within defined procedures
  • Support environments using on-premises Active Directory and contribute to user-level identity administration in a setting evolving toward Entra ID
  • Manage and update service desk tickets with clear notes, status changes, and timely resolution details.

Requirements

  • Hands-on experience supporting user accounts and permissions in on-premises Active Directory environments
  • Working knowledge of Microsoft technologies, including Office 365 and Windows-based desktop support
  • Ability to troubleshoot first-level hardware, software, connectivity, and basic networking issues
  • Familiarity with Windows 10 and general Microsoft operating system support in an enterprise setting
  • Experience handling service desk tickets and documenting incidents, actions taken, and outcomes clearly
  • Exposure to VMware log review and the ability to recognize when escalation is required
  • Strong customer support skills with the ability to communicate technical information clearly to end users.

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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