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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Detroit · Job Posted May 26, 2026
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Job Description

We are looking for a Help Desk/Desktop Support Analyst to join a growing IT team supporting users in Detroit, Michigan. This contract opportunity with permanent potential is ideal for someone who enjoys hands-on technical support, solving day-to-day desktop issues, and delivering responsive service in an onsite environment. The role supports a multi-location user base and offers the chance to contribute to a collaborative team while building long-term potential within the organization.

Job Responsibility

  • Provide frontline technical assistance for desktop, laptop, and basic system issues affecting end users across supported sites in Detroit, Michigan
  • Troubleshoot Windows operating system problems and resolve common hardware, software, and connectivity concerns in a timely manner
  • Support Microsoft 365 applications by assisting users with access issues, account questions, and general productivity tool troubleshooting
  • Manage user account administration tasks such as setting up new profiles, updating access, and completing password reset requests through Active Directory
  • Monitor and respond to service desk tickets, ensuring incidents are documented clearly and resolved or escalated appropriately
  • Deliver onsite support as the primary point of contact for most users at the main location while also assisting staff at a secondary site as needed
  • Collaborate with other IT team members, including help desk leadership and infrastructure support staff, to address recurring issues and improve user experience

Requirements

  • 1-5 years of experience in help desk, desktop support, or a similar end-user support role
  • Working knowledge of Active Directory, including account creation, access updates, and password management
  • Experience supporting Microsoft 365 and Windows-based environments, including Windows 10
  • Ability to diagnose and resolve basic technical issues involving desktops, applications, and user access
  • Familiarity with ticketing systems and service desk workflows for tracking and managing support requests
  • Strong communication skills with the ability to assist users professionally in an onsite support setting
  • Availability to work primarily onsite and provide support across multiple local office locations when required
  • All applicants applying for U.S. job openings must be legally authorized to work in the United States

What we offer

  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
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