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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Orlando · Job Posted February 20, 2026
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Job Description

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Orlando, Florida. This role involves providing technical assistance to end-users, resolving hardware and software issues, and ensuring seamless functionality of computer systems. The ideal candidate will possess strong troubleshooting skills and a proactive approach to customer support.

Job Responsibility

  • Provide timely and efficient technical support to resolve user issues related to hardware, software, and network systems
  • Manage and maintain user accounts through Active Directory, including password resets and access permissions
  • Troubleshoot and resolve problems with Microsoft Windows 10 and other operating systems
  • Handle service desk tickets, ensuring issues are documented, prioritized, and resolved within established timeframes
  • Assist in the installation, configuration, and maintenance of desktop systems and applications
  • Deliver clear and effective communication to users regarding technical issues and solutions
  • Perform routine system checks to maintain optimal performance and identify potential issues
  • Collaborate with other IT team members to escalate and resolve complex technical problems
  • Ensure adherence to company policies and procedures regarding IT security and data protection
  • Provide guidance and training to users on best practices for utilizing IT systems

Requirements

  • Proficiency in Active Directory for account management and troubleshooting
  • Strong knowledge of Microsoft Windows 10 and related software
  • Experience in resolving basic hardware and software issues effectively
  • Familiarity with service desk ticketing systems and workflows
  • Ability to communicate technical concepts clearly to non-technical users
  • Demonstrated problem-solving skills and attention to detail
  • Capacity to work independently while maintaining collaboration with a team
  • Understanding of IT security principles and data protection protocols

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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