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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Dunwoody

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical support to a diverse group of users, ensuring smooth operations across both Mac and PC platforms. This position offers a mix of onsite and remote work, allowing you to collaborate closely with the IT team and contribute to critical projects.

Job Responsibility:

  • Provide technical support to approximately 550 users, troubleshooting issues across Mac and PC environments
  • Manage software installations and ensure systems are updated and functioning efficiently
  • Handle high volumes of help desk tickets, addressing user-reported issues promptly and professionally
  • Support onboarding processes for new hires, including system setup and user account creation
  • Oversee IT inventory tracking, reporting on issued equipment and onsite assets
  • Administer Microsoft 365 applications, including email and collaboration tools, while assisting with the transition from Exchange on-premises to online
  • Collaborate with the IT team to identify opportunities for process improvements and contribute to team projects
  • Maintain confidentiality and ensure secure handling of company data
  • Provide light travel support for onboarding and other IT-related needs
  • Troubleshoot peripheral devices such as printers and VoIP systems, ensuring seamless operations

Requirements:

  • Minimum of 2 years of experience in help desk or desktop support roles
  • Proficiency in Active Directory and Microsoft Windows 10
  • Strong troubleshooting skills across Mac and PC platforms
  • Familiarity with Microsoft 365 applications and tools
  • Experience managing service desk tickets in high-volume environments
  • Knowledge of telecom/VoIP solutions such as RingCentral
  • Ability to handle multiple tasks efficiently while maintaining attention to detail
  • Excellent communication skills, with the ability to work effectively in larger groups and team settings
What we offer:
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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