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We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Phoenix, Arizona. In this long-term contract position, you will provide technical assistance and resolve IT-related issues for end-users in a non-profit environment. This role is ideal for individuals who excel in troubleshooting and customer service.
Job Responsibility:
Provide prompt and efficient technical support to resolve end-user issues related to hardware, software, and network connectivity
Manage and maintain user accounts, permissions, and security settings in Active Directory
Troubleshoot and resolve issues within Microsoft Windows 10 systems, ensuring minimal disruption to operations
Track and manage service desk tickets, ensuring timely responses and resolutions
Assist with the installation, configuration, and maintenance of desktop systems and related equipment
Deliver clear and thorough communication to users, documenting solutions and processes effectively
Monitor system performance and identify potential areas for improvement
Collaborate with team members to implement best practices and optimize IT support services
Educate users on basic troubleshooting techniques to enhance their understanding of IT systems and tools
Requirements:
Proficiency in Active Directory for managing user accounts and system settings
Solid knowledge of Microsoft Windows 10 and related troubleshooting techniques
Experience handling service desk tickets and maintaining detailed documentation
Strong problem-solving skills with a focus on delivering effective solutions
Excellent communication and interpersonal abilities for user support
Familiarity with basic IT hardware and software installation processes
Ability to work independently and as part of a team in a fast-paced environment
What we offer:
medical, vision, dental, and life and disability insurance