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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Wilmington

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Wilmington, Delaware. This long-term contract position is ideal for a tech-savvy individual with a strong background in mobile device management and IT support. The role involves ensuring seamless operations of mobile technologies while adhering to security policies and compliance standards.

Job Responsibility:

  • Configure, deploy, and update mobile devices to support organizational needs
  • Enforce security policies and ensure compliance across all mobile platforms
  • Provide technical troubleshooting and support for mobile device issues
  • Monitor device usage and performance, generating reports to inform decision-making
  • Develop and deliver user training materials and documentation on mobile device usage
  • Procure and manage inventory for mobile devices and related equipment
  • Stay informed on the latest iOS and Android enterprise features and industry trends
  • Manage relationships with third-party vendors, ensuring service level agreements are met

Requirements:

  • Extensive experience with Microsoft Intune for device management, policy creation, and application deployment
  • Strong skills in administering WatchGuard security solutions, including configuration and monitoring
  • Advanced ability to create actionable reports and analytics on device and security performance
  • Proven experience in budgeting IT resources and managing cost-effective solutions
  • Excellent communication skills for presenting technical information to diverse audiences
  • Proficiency in mobility management and MDM technologies
  • Familiarity with Microsoft Windows and handling service desk tickets
  • At least five years of relevant experience in IT support and mobile device management
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

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