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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Columbia · Job Posted March 14, 2026
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Job Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our healthcare industry team in Columbia, South Carolina. In this role, you will provide comprehensive technical support to end users across multiple locations, ensuring smooth IT operations and resolving technical challenges. This is a long-term contract position offering an excellent opportunity to contribute to a dynamic and fast-paced environment.

Job Responsibility

  • Deliver on-site IT support to users across multiple locations, addressing both hardware and software issues
  • Troubleshoot and resolve break/fix technical problems to ensure minimal downtime
  • Manage and respond to service tickets using tools such as Zoho Manage Engine and ServiceNow
  • Maintain and administer Active Directory environments effectively
  • Provide exceptional customer service and technical assistance with minimal supervision
  • Collaborate with team members to streamline IT processes and improve system functionality
  • Travel locally to provide direct support within the organization and surrounding areas as needed
  • Ensure timely documentation of issues and solutions within ticketing systems
  • Stay updated on emerging IT trends and solutions to enhance support services

Requirements

  • At least 1 year of experience in IT help desk or technical support roles
  • Proficiency in troubleshooting and resolving issues within Microsoft Windows environments
  • Familiarity with Active Directory management and configurations
  • Experience working with ticketing systems such as ServiceNow or Zoho
  • Strong problem-solving skills and ability to communicate effectively with users
  • Ability to work independently and deliver reliable support with minimal supervision
  • Willingness to travel locally within the organization and surrounding areas
  • Knowledge of basic IT troubleshooting techniques and tools

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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