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Help Desk/Desktop Support Analyst

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Robert Half

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Location:
United States , Salt Lake City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance to employees in Salt Lake City, Utah. This position focuses on resolving day-to-day desktop, software, printer, and connectivity issues while ensuring staff can work efficiently with minimal interruption. The ideal candidate combines hands-on troubleshooting ability with clear communication, strong customer support instincts, and a practical approach to documenting solutions and maintaining reliable systems.

Job Responsibility:

  • Provide direct technical support to internal users by diagnosing and resolving issues involving desktops, virtual machines, printers, and network connectivity
  • Set up, configure, and maintain Windows-based workstations and required business software to support daily operations
  • Prepare new and replacement computers through imaging, deployment, and installation processes to ensure users are ready to work quickly
  • Investigate and remediate security threats such as viruses and malware while following established support and protection practices
  • Create, revise, and maintain support documentation so procedures remain accurate, accessible, and current
  • Manage service requests and incidents efficiently, using ticketing workflows to track progress and deliver timely updates to users
  • Participate in after-hours support coverage, including on-call schedules, weekend support, and holiday assistance based on operational needs
  • Travel occasionally to provide hands-on technical assistance, equipment support, or issue resolution at other locations
  • Support account-related tasks in Active Directory, including user onboarding and access-related assistance as needed

Requirements:

  • At least 2 years of experience in a help desk, desktop support, or IT support environment
  • Hands-on experience troubleshooting Microsoft Windows systems, including Windows 10 desktop environments
  • Working knowledge of Active Directory, particularly for user account setup and onboarding support
  • Ability to install, support, and troubleshoot business-critical applications in Windows desktop environments
  • Familiarity with remote support tools and desktop access technologies used to assist end users
  • Strong customer service skills with the ability to communicate technical information clearly and promptly
  • Experience managing or responding to service desk tickets in a structured support environment

Nice to have:

  • Industry certifications such as CompTIA A+, Network+, or Security+ are preferred
  • VMware experience is a plus
What we offer:
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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