Help Desk/Desktop Support Analyst Job at Robert Half (Waltham)

New

Help Desk/Desktop Support Analyst Level II

We are looking for a skilled Help Desk/Desktop Support Analyst Level II to provi...

Location

United States , Enfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1-3 years in a Help Desk/Desktop Support role with an MSP
Proficient in Microsoft software (Operating Systems, Office suite, OneDrive)
Experience with ticketing, support tools, and troubleshooting Windows 10-11, MAC OS, Active Directory, and Office 365

Job Responsibility

Provide exceptional IT support for both hardware and software systems
Assist users with technical issues
Manage workstations
Troubleshoot a variety of devices and platforms
Work directly with end-users
Improve IT workflows

What we offer

Medical, vision, dental, and life and disability insurance
Eligible to enroll in company 401(k) plan
Access to top jobs, competitive compensation and benefits
Free online training

New

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to provide effici...

Location

United States , Turtle Creek

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of experience in Help Desk or IT Support roles
Proficiency in Windows operating systems and environments, including Windows 11
Hands-on experience with Active Directory and Office 365 account management
Strong troubleshooting abilities to address technical issues effectively
Comfortable with imaging devices and performing hands-on hardware support
Familiarity with service desk ticketing systems and processes
Ability to provide in-person and remote technical assistance to users

Job Responsibility

Prepare and deploy laptops for both new and existing users, ensuring proper imaging and configuration
Manage user accounts in Active Directory and Office 365, maintaining security and accessibility
Deliver prompt technical support for hardware, software, and network issues, both onsite and remotely
Set up and configure IT hardware, including desktops and peripherals, while resolving technical challenges
Provide ongoing IT support within a manufacturing environment to ensure smooth operations and productivity

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1–3 years of experience in IT support, help desk, or desktop support roles
Proficiency in troubleshooting Apple macOS and Windows operating systems
Familiarity with Jira Service Desk or similar ticketing systems
Experience using identity management platforms such as Okta
Basic knowledge of networking concepts, including Wi-Fi and connectivity troubleshooting
Demonstrated ability to manage IT hardware, including shipping, receiving, and inventory tracking
Excellent communication skills and a strong focus on customer service
Experience providing white glove, executive support a must

Job Responsibility

Deliver Level 1 and Level 2 IT support to predominantly remote users, ensuring timely resolution of technical issues
Diagnose and resolve hardware, operating system, and application problems on macOS and Windows laptops
Manage identity and access tools, such as Okta, to ensure secure user access
Track and update service tickets using Jira Service Desk while maintaining thorough documentation
Provide support for Google Workspace applications, including Gmail, Drive, and Calendar, and perform basic administrative tasks
Conduct basic network troubleshooting, addressing Wi-Fi and connectivity issues as they arise
Handle shipping, receiving, configuration, and tracking of laptops and peripherals to ensure accurate inventory management
Assist with onboarding and offboarding processes, including hardware setup and lifecycle management
Offer hands-on troubleshooting for onsite IT equipment when necessary

What we offer

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Chicago

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in a Tier 2-3 help desk or desktop support role
Proficiency in troubleshooting both Mac and PC hardware and software
Strong understanding of Microsoft Windows 10 and Active Directory
Familiarity with ServiceNow or similar service desk ticketing systems
Ability to diagnose and repair printers and other hardware components
Basic knowledge of networking concepts is preferred
Excellent problem-solving skills and ability to work independently
Strong communication skills to provide clear and effective technical support

Job Responsibility

Diagnose and resolve escalated technical issues related to both hardware and software across Mac and PC platforms
Provide timely and effective troubleshooting for software errors, including Microsoft applications
Conduct hardware repairs, such as fixing printers and other peripheral devices
Utilize ServiceNow to manage and track service desk tickets effectively
Collaborate with Tier 1 support teams to ensure smooth escalation processes
Identify when to escalate complex issues to higher-level support or management
Apply basic networking knowledge to assist with connectivity and configuration issues
Maintain detailed documentation of technical issues and resolutions
Deliver excellent customer service while addressing user concerns and inquiries
Ensure all tasks are completed in compliance with organizational policies and procedures

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

EUC Help Desk/Desktop Support Analyst

We are looking for a dedicated EUC Help Desk/Desktop Support Analyst to join our...

Location

United States , West Des Moines

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in help desk or desktop support roles
Strong knowledge of Active Directory, including user account management
Proficiency in troubleshooting Microsoft Windows 10 and 11 operating systems
Familiarity with service desk ticketing systems and workflows
Ability to provide Tier 3 technical support and resolve complex issues
Experience with installing and configuring desktop hardware and software
Excellent communication skills to assist users and document solutions
Strong analytical skills for diagnosing and preventing technical problems

Job Responsibility

Deliver Tier 3 support for end-user computing systems, ensuring timely resolution of complex technical issues
Manage user accounts and access permissions within Active Directory
Perform troubleshooting for Microsoft Windows 10 and 11 environments to resolve hardware and software problems
Respond to and resolve service desk tickets efficiently, maintaining detailed documentation of solutions
Provide technical assistance to users, addressing system functionality and application concerns
Install, configure, and maintain desktop systems and peripheral devices
Collaborate with other IT teams to escalate and resolve advanced technical issues
Conduct system updates and patches to ensure optimal performance and security
Offer guidance and training to users on system operations and best practices
Analyze recurring problems to identify root causes and implement preventive measures

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Lawrence

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in help desk or desktop support roles
Proficiency in Active Directory management and troubleshooting
Strong understanding of Microsoft Windows 10 and related systems
Ability to handle basic troubleshooting tasks and resolve technical issues
Familiarity with service desk ticketing systems, such as SuperOps
Experience working with cloud environments, including Azure and Intune
Knowledge of SaaS applications and VoIP software
Excellent communication skills to interact effectively with users and team members

Job Responsibility

Offer prompt technical support to remote and onsite users, ensuring all issues are resolved efficiently
Manage and troubleshoot Dell laptops, VoIP software, and various SaaS applications
Utilize tools such as Azure, Entra, and Intune to maintain cloud-based systems
Handle mailroom support tasks and assist with related technical needs
Work with Windows-based systems to provide solutions and ensure optimal functionality
Respond to and manage service desk tickets using SuperOps ticketing software
Collaborate as part of a virtual support team to address user challenges
Conduct basic troubleshooting for Active Directory and Microsoft Windows environments
Provide consistent updates and communication to users regarding issue resolutions
Ensure all systems are functioning effectively and securely by monitoring and maintaining hardware and software configurations

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our tea...

Location

United States , Bethlehem

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience in a help desk or technical support role
Proficiency in Windows operating systems, Office 365, and basic networking concepts
Familiarity with ticketing systems such as Zendesk, Freshservice, or similar platforms
Experience with Active Directory and Azure Active Directory for user account management
Skilled in troubleshooting and resolving technical issues across various devices and platforms
Ability to manage time effectively and prioritize tasks in a fast-paced environment
Strong communication skills to provide clear guidance and support to users
Commitment to learning and development through training opportunities

Job Responsibility

Provide timely and effective first-level technical support for hardware, software, and network-related issues
Troubleshoot and resolve problems with Windows operating systems, Office 365 applications, and organizational systems
Manage user accounts by performing tasks such as password resets and provisioning/deprovisioning in Active Directory and Azure Active Directory
Configure and set up desktops, laptops, and mobile devices for staff use
Assist with onboarding and offboarding processes, including equipment preparation and account access setup
Document technical issues, resolutions, and procedures in the help desk system to maintain accurate records
Escalate complex technical problems to senior IT staff when necessary
Maintain an organized inventory of IT equipment and supplies to ensure availability and accuracy
Prioritize multiple tasks effectively to meet deadlines and support organizational needs
Participate in external training sessions as directed by IT leadership to enhance technical skills and knowledge

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Janesville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in a help desk or desktop support role
Strong knowledge of Active Directory and Microsoft Windows operating systems
Familiarity with ticketing systems, such as Freshservice, and ability to manage service desk tickets
Experience with onboarding processes, including setting up accounts and configuring devices
Excellent customer service skills and ability to communicate effectively with users at all levels
Basic troubleshooting skills for hardware, software, and system issues

Job Responsibility

Provide timely and effective support to users by addressing hardware, software, and system-related issues
Manage and resolve service desk tickets using Fresh service, ensuring all requests are handled promptly and accurately
Assist with onboarding new employees by configuring devices, setting up accounts, and ensuring proper access to systems
Support the upgrade of systems to Windows 11, ensuring a smooth transition for all users
Deliver excellent customer service by communicating clearly and effectively with team members and clients
Troubleshoot and resolve basic issues related to Active Directory and Microsoft Windows environments
Collaborate with team members, including Systems Administrators and Support Technicians, to address complex technical challenges
Participate in an on-call rotation to provide after-hours support when needed
Maintain accurate documentation of processes, procedures, and resolved issues
Contribute to the improvement of technical workflows and processes to enhance overall efficiency

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

Robert Half

Location:
United States , Waltham

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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Location:United States , Waltham

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 13, 2026

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Location:
United States , Waltham

Category:
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Contract Type:
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March 13, 2026