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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Farmers Branch

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a proactive Help Desk/Desktop Support Analyst to join our team in Farmers Branch, Texas. In this long-term contract role, you will play a key part in ensuring smooth technical operations across a manufacturing environment. This position offers an exciting mix of hands-on technical support and physical workplace assistance, ideal for someone who thrives in a dynamic and collaborative setting.

Job Responsibility:

  • Configure, deploy, and troubleshoot desktops, laptops, monitors, docking stations, and related peripherals
  • Set up equipment for new employees, department relocations, and special projects
  • Perform basic network troubleshooting, including Ethernet connectivity checks and resolving drop issues
  • Manage workstation moves, reconfigurations, and desk setups while ensuring organized and ergonomic layouts
  • Provide support for audio-visual systems, including installing and mounting displays in conference rooms and common areas
  • Troubleshoot video conferencing systems and address AV-related issues during meetings or events
  • Maintain an accurate inventory of IT assets such as laptops, monitors, and accessories, while tracking equipment lifecycle
  • Image, stage, and prepare devices for deployment, ensuring readiness for end-users
  • Assist with low-voltage cabling, labeling, and patching as required
  • Document tasks in service management tools and escalate complex issues appropriately

Requirements:

  • Proficiency in Active Directory for managing user accounts and permissions
  • Strong knowledge of Microsoft Windows 10, including installation and troubleshooting
  • Experience with basic troubleshooting techniques for hardware and software issues
  • Familiarity with Microsoft Windows operating systems in a detail-oriented environment
  • Ability to manage and resolve service desk tickets effectively
  • Excellent organizational skills for inventory management and equipment tracking
  • Strong communication skills to interact effectively with team members and end-users
  • Ability to perform physical tasks such as workstation moves and equipment setups
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 21, 2026

Work Type:
On-site work
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