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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Malvern

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk/Desktop Support Analyst to join our team in Malvern, Pennsylvania. The ideal candidate will provide comprehensive technical support to faculty, staff, and students, ensuring smooth operation of IT systems and devices. This is a long-term contract position requiring hands-on expertise in resolving technical issues across mixed operating systems and environments, as well as assisting with audio/visual technology setups.

Job Responsibility:

  • Deliver prompt and attentive deskside and helpdesk support to users, resolving technical issues efficiently
  • Manage and support devices running MacOS, Windows, and ChromeOS
  • Assist with the administration of Google Workspace and manage Chromebook devices
  • Diagnose and troubleshoot networking problems, including Wi-Fi connectivity, printers, and other peripherals
  • Provide technical assistance for audio/visual systems, including classroom projectors and event space audio equipment
  • Collaborate with technical staff onsite to ensure coordinated support efforts
  • Follow directives from a virtual technology team to align with organizational IT strategies
  • Document resolutions, processes, and technical issues to build a comprehensive knowledge base

Requirements:

  • Previous experience delivering onsite deskside and helpdesk IT support
  • Exceptional communication skills and a customer-focused approach
  • Ability to assist users with diverse levels of technical proficiency
  • Proficiency in managing devices across MacOS, Windows, and ChromeOS environments
  • Solid troubleshooting and problem-solving abilities
  • Demonstrated reliability and professionalism in a work environment

Nice to have:

  • Familiarity with Google Admin Console and Chromebook management
  • Experience in educational institutions and knowledge of classroom or event A/V technology
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 07, 2026

Work Type:
On-site work
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