Help Desk/Desktop Support Analyst Job at Robert Half (Malvern)

Help Desk/Desktop Support Analyst

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our tea...

Location

United States , Appleton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory for account management and system configuration
Experience with Microsoft Windows 10 operating systems and related troubleshooting
Strong understanding of basic troubleshooting techniques for hardware and software
Familiarity with managing service desk tickets and providing timely resolutions
Excellent communication skills to assist end-users and provide clear technical guidance
Ability to work both independently and collaboratively within a team environment
Detail-oriented mindset to document issues and follow IT procedures accurately
Prior experience in a help desk or desktop support role is preferred

Job Responsibility

Provide first-line technical support for hardware, software, and network issues
Manage and resolve service desk tickets in a timely and detail-oriented manner
Troubleshoot and resolve basic issues related to Microsoft Windows operating systems and applications
Configure and maintain user accounts and permissions within Active Directory
Assist end-users with technical guidance and training to improve their system usage
Document technical issues and resolutions for future reference and knowledge sharing
Collaborate with IT teams to implement and maintain system updates and improvements
Ensure compliance with IT policies and procedures while handling support requests
Monitor system performance and escalate complex issues to appropriate teams
Maintain a high level of customer service and communication throughout support interactions

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory management
Strong knowledge of Microsoft Windows 10 operating systems
Experience in basic troubleshooting techniques
Familiarity with handling service desk tickets effectively
Solid understanding of Microsoft Windows environments
Ability to communicate technical concepts clearly to non-technical users
Proven problem-solving skills in IT support scenarios
Commitment to delivering exceptional customer service

Job Responsibility

Respond promptly to service desk inquiries and resolve technical issues efficiently
Troubleshoot and support Microsoft Windows 10 systems and applications
Manage user accounts and permissions within Active Directory
Provide guidance and solutions for basic IT troubleshooting tasks
Document and track service desk tickets to ensure timely resolution
Assist in the installation and configuration of hardware and software
Collaborate with team members to address complex technical challenges
Maintain a high level of customer service while addressing user concerns
Monitor system performance and escalate issues as needed
Continuously update knowledge of IT systems and tools to improve support capabilities

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join our team on a con...

Location

United States , Belmont

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft Windows 10 and basic troubleshooting techniques
Experience working with Active Directory for user account management
Familiarity with handling service desk tickets and resolving technical issues efficiently
Knowledge of network basics and the ability to address connectivity problems
Strong interpersonal skills, with the ability to teach and communicate technology concepts to non-technical users
Willingness to travel to a secondary site every other week
Capable of working in a fast-paced environment, managing multiple priorities effectively

Job Responsibility

Deliver Level 1 technical support, resolving hardware and software issues for users in a timely and efficient manner
Assist a community of users with varying technical abilities, ensuring clear and empathetic communication
Manage service desk tickets, prioritizing and addressing up to 50 incidents daily
Provide onsite support five days a week, ensuring consistent availability for users
Travel to an additional site every other week to provide hands-on technical assistance as needed
Support users nationally through a call center environment, ensuring remote issues are resolved effectively
Troubleshoot basic network and system issues, ensuring minimal disruption to operations
Maintain and update user accounts in Active Directory to ensure proper access and security
Utilize Microsoft Windows 10 and other tools to diagnose and resolve technical problems
Collaborate with team members to improve support processes and enhance user satisfaction

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Geneva

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in IT support, particularly with Windows PCs and hardware troubleshooting
Strong communication skills and a customer service-oriented approach
Proficiency in Microsoft 365 applications
Ability to work onsite and travel to school locations as required
Familiarity with Active Directory and basic troubleshooting techniques
Knowledge of Windows 10 operating systems

Job Responsibility

Provide Tier 1 technical support for staff and students, addressing hardware, software, and web application issues
Troubleshoot and repair Windows-based devices, PCs, and associated hardware
Respond to and resolve service desk tickets using a ticketing system, ensuring timely assistance
Install, update, and maintain PCs, including managing inventory and performing repairs
Support classroom technology, including basic audiovisual equipment setup and maintenance
Travel to multiple school sites as needed to provide onsite support, with mileage reimbursement provided
Deliver customer-focused technical solutions while prioritizing and multitasking effectively

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
mileage reimbursement provided

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory, including account resets and access management
Strong knowledge of Microsoft Windows operating systems, including Windows 10 and 11
Experience with basic hardware troubleshooting and computer deployments
Familiarity with service desk ticketing systems and efficient resolution of technical issues
Ability to work independently while knowing when to seek guidance or escalate problems
Excellent communication skills to interact effectively with end-users and team members
Demonstrated ability to adapt to new technologies and processes
Previous experience in a Tier II support role or equivalent technical support capacity

Job Responsibility

Provide hands-on support for hardware troubleshooting and computer setup, ensuring smooth functionality for end-users
Manage Active Directory tasks, including resetting user accounts and addressing basic access concerns
Deliver Tier II level technical assistance, handling more complex support issues and resolving escalations as needed
Adapt to training and feedback, demonstrating a willingness to learn and improve processes
Work effectively within a Windows 11 environment, ensuring compatibility and optimal performance
Respond to service desk tickets promptly, addressing technical issues with efficiency and precision
Collaborate with team members to implement solutions and improve overall support processes
Maintain clear and thorough communication with end-users to resolve technical concerns in a timely manner
Identify recurring problems and propose strategies to prevent future occurrences
Ensure all support activities are accurately documented and tracked for reporting purposes

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory for managing user accounts and system settings
Solid knowledge of Microsoft Windows 10 and related troubleshooting techniques
Experience handling service desk tickets and maintaining detailed documentation
Strong problem-solving skills with a focus on delivering effective solutions
Excellent communication and interpersonal abilities for user support
Familiarity with basic IT hardware and software installation processes
Ability to work independently and as part of a team in a fast-paced environment

Job Responsibility

Provide prompt and efficient technical support to resolve end-user issues related to hardware, software, and network connectivity
Manage and maintain user accounts, permissions, and security settings in Active Directory
Troubleshoot and resolve issues within Microsoft Windows 10 systems, ensuring minimal disruption to operations
Track and manage service desk tickets, ensuring timely responses and resolutions
Assist with the installation, configuration, and maintenance of desktop systems and related equipment
Deliver clear and thorough communication to users, documenting solutions and processes effectively
Monitor system performance and identify potential areas for improvement
Collaborate with team members to implement best practices and optimize IT support services
Educate users on basic troubleshooting techniques to enhance their understanding of IT systems and tools

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Columbus

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory for account and access management
Strong ability to troubleshoot technical issues effectively
Knowledge of Microsoft Windows operating systems
Experience with service desk ticketing systems
Familiarity with basic network management tasks
Strong analytical skills for interpreting system data
Excellent communication and customer service abilities

Job Responsibility

Deliver on-site technical support to users with varying levels of IT knowledge
Diagnose and resolve issues related to hardware, software, and systems
Manage user accounts, including password resets and access control
Perform basic network tasks such as updating IP addresses
Generate, analyze, and utilize system and operational data reports
Collaborate in managing information systems and electronic processes
Support system audits and contribute to the evaluation of findings
Safeguard IT assets and uphold information security protocols
Assist the IT Manager with monitoring, planning, and improving IT workflows

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

New

Business Analyst

TMS is undergoing an exciting period of digital transformation, and we are seeki...

Location

United Kingdom , Salford, Manchester; London

Salary:

Not provided

DS Smith

Expiration Date

Until further notice

Requirements

Strong analytical and problem-solving skills with the ability to translate business needs into practical solutions
Excellent communication and interpersonal skills, with confidence engaging stakeholders at all levels
High attention to detail and a commitment to producing high-quality outputs
Adaptable, proactive, and comfortable working in a fast-paced environment with competing priorities
Collaborative approach with the ability to influence and negotiate effectively
3+ years’ experience in a Business Analyst role within IT, digital transformation, or similar environments
Familiarity with Agile and Waterfall delivery methodologies
Experience in FMCG or print management is highly desirable
Proficiency with tools such as M365, Visio, and other business analysis or mapping tools
Understanding of customer integration technologies (e.g., APIs, CRM platforms)

Job Responsibility

Gather, analyse, and document business and functional requirements in collaboration with stakeholders
Assess existing processes, identifying opportunities to streamline workflows and improve efficiency through technology
Work with technical teams to design and recommend effective digital solutions that enhance business performance and customer experience
Support the delivery of multiple concurrent projects, ensuring alignment with strategic goals
Facilitate workshops, meetings, and communication between business teams and IT
Produce clear documentation including process maps, business cases, user stories, and specifications
Support testing and validation activities to ensure solutions meet business expectations
Assist with change management, including the creation of training materials and supporting user adoption
Contribute to system and data integration initiatives that improve customer-facing and internal processes
Apply sector knowledge (FMCG or print management) to ensure solutions meet industry-specific requirements

What we offer

Competitive salary
Qualifying Sick Pay scheme
Pension scheme & Life insurance
Share Save scheme
Income Protection
25 days holiday plus Bank Holidays
Employee Assistance Programme
Virtual GP, Occupational Health & free Flu vaccine
Cycle to Work and shopping discounts

Fulltime

Help Desk/Desktop Support Analyst

Robert Half

Location:
United States , Malvern

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 07, 2026

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Help Desk/Desktop Support Analyst

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Location:United States , Malvern

Category:IT - Administration

Contract Type:Not provided

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Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 07, 2026

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Business Analyst

Location:
United States , Malvern

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
February 07, 2026