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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Liverpool

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Liverpool, New York. This Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and device issues while delivering responsive customer service. The role focuses on supporting Windows-based environments, troubleshooting desktop problems, and assisting with account access and mobile device needs in a construction and contractor setting.

Job Responsibility:

  • Provide front-line technical assistance for desktops, laptops, and related end-user technology, ensuring issues are addressed in a timely manner
  • Diagnose and resolve hardware, software, and operating system problems across Microsoft Windows environments, including Windows 10 devices
  • Manage user account support tasks within Active Directory, such as access updates, password resets, and basic permission changes
  • Respond to and document incoming service desk requests, prioritizing tickets based on urgency and business impact
  • Support iPads and other mobile devices by troubleshooting connectivity, configuration, and general usage issues
  • Perform break/fix support for workstation equipment and coordinate follow-up actions when problems require escalation
  • Install, configure, and maintain standard desktop applications and peripheral devices to keep users productive
  • Communicate clearly with employees and internal stakeholders regarding issue status, resolutions, and recommended next steps

Requirements:

  • At least 3 years of experience in help desk, desktop support, or a similar end-user support role
  • Working knowledge of Active Directory for routine account administration and access support
  • Hands-on experience supporting Microsoft Windows systems, including Windows 10
  • Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues
  • Experience managing and updating service desk tickets with accurate notes and timely follow-through
  • Familiarity with supporting iPads or comparable mobile devices in a business environment
  • Strong communication skills and a customer-focused approach to technical support
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
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