CrawlJobs Logo
Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Chicago · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Description

We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance and day-to-day operational support for a growing organization in Chicago, Illinois. This Long-term Contract position offers the chance to work closely with internal staff and external technology partners while helping maintain a reliable end-user computing environment. The role combines hands-on desktop support, issue resolution, and coordination across IT-related tasks to keep business operations running smoothly.

Job Responsibility

  • Deliver onsite support for employees by diagnosing and resolving hardware, software, and access-related issues across desktop and laptop environments
  • Assist with setup, deployment, and maintenance of workstations, peripherals, and user devices for both new and existing team members
  • Monitor and manage service desk requests, document solutions, and ensure timely follow-up on reported technical problems
  • Support both Windows and Mac users with troubleshooting related to operating systems, Microsoft 365 applications, and everyday connectivity concerns
  • Coordinate with external vendors and internal stakeholders to address escalated issues, service needs, and technology-related requests
  • Help maintain user accounts, permissions, and directory services tasks, including basic support within Active Directory environments
  • Contribute to office technology operations by supporting equipment readiness, workspace setup, and routine IT administrative activities
  • Identify recurring support issues and assist with process improvements or small technical projects that enhance overall IT service delivery

Requirements

  • At least 1 year of hands-on IT support experience in a multi-user business environment
  • Working knowledge of Windows 10, Microsoft operating systems, and general desktop troubleshooting practices
  • Experience supporting both PC and Mac environments in an end-user support role
  • Familiarity with Microsoft 365 and common workplace productivity tools
  • Basic understanding of networking concepts and the ability to troubleshoot common connectivity problems
  • Experience using ticketing or service desk platforms to track and manage support requests
  • Ability to work independently, communicate effectively, and provide detail-oriented support to employees at all levels of the organization
  • Must be legally authorized to work in the United States

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Help Desk/Desktop Support Analyst

8 matching positions

New

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable tec...
Location
Location
United States , Philadelphia
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience providing help desk, desktop support, or technical support in a detail-oriented environment
  • Working knowledge of Active Directory for account maintenance and user access support
  • Hands-on experience supporting Microsoft Windows and Windows 10 operating systems
  • Strong foundation in basic troubleshooting for hardware, software, and desktop-related issues
  • Ability to manage and update service desk tickets with clear and organized documentation
  • Good communication skills with the ability to support users in a courteous and detail-oriented manner
  • Capability to prioritize multiple requests and respond effectively in a fast-paced support setting
Job Responsibility
Job Responsibility
  • Provide first-line and deskside technical support for users experiencing issues with Windows systems, desktop applications, and related equipment
  • Troubleshoot and resolve incidents involving login access, system performance, software functionality, and general workstation problems in a timely manner
  • Manage user accounts and permissions within Active Directory, including routine updates and access support
  • Monitor, document, and close service desk tickets while keeping accurate records of issues, actions taken, and final resolutions
  • Install, configure, and support Microsoft Windows 10 devices to ensure consistent operation and user productivity
  • Escalate more complex technical concerns when necessary and collaborate with other support resources to restore service efficiently
  • Assist with standard desktop setup activities, including device preparation, software installation, and basic user support during deployment or refresh tasks
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a customer-focused Help Desk/Desktop Support Analyst to provi...
Location
Location
United States , Itasca
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience supporting users in a help desk, desktop support, or service desk environment
  • Working knowledge of Microsoft Windows, including Windows 10 troubleshooting and end-user support
  • Familiarity with Active Directory for basic user and access-related tasks
  • Ability to diagnose and resolve routine technical issues with a practical, customer-first approach
  • Experience managing and updating service desk tickets with clear and accurate notes
  • Strong communication skills and a detail-oriented approach when assisting users as a visible member of the IT team
  • Ability to stay organized while handling documentation, asset tracking, and day-to-day support responsibilities
Job Responsibility
Job Responsibility
  • Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience
  • Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues
  • Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools
  • Install software, configure user workstations, and provide basic technical support for end-user hardware and applications
  • Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system
  • Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment
  • Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central
  • Support endpoint management activities and contribute to device administration processes
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a client-focused ...
Location
Location
United States , Harrisburg
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-2 years of experience in IT support, help desk, or desktop support roles
  • Working knowledge of Windows operating systems, including Windows 10, in a business environment
  • Familiarity with Active Directory user administration and service desk ticket management
  • Ability to troubleshoot common technical issues involving hardware, software, and peripheral devices
  • Strong communication skills with the ability to support end users in a clear, detail-focused manner
  • Comfortable working hands-on with desktop equipment and managing tasks independently
  • Experience supporting Microsoft-based environments
  • exposure to Mac systems is a plus
Job Responsibility
Job Responsibility
  • Deliver timely support for everyday hardware, software, and access-related issues submitted through the service desk
  • Diagnose and resolve problems affecting desktops, laptops, printers, and other end-user devices in both remote and onsite settings
  • Prepare and deploy workstations, install business applications, and set up user profiles and accounts for new or existing staff
  • Monitor technical alerts and respond to basic network or connectivity issues using internal support and monitoring tools
  • Perform routine administration tasks within Active Directory and Microsoft 365 to maintain user access and system functionality
  • Apply patches, support endpoint protection efforts, and help maintain a secure desktop environment across supported devices
  • Keep support records accurate and up to date, ensuring troubleshooting steps and resolutions are clearly documented
  • Recognize repeated support trends and share recommendations that improve service quality and reduce recurring incidents
  • Travel to client locations as needed to provide in-person technical assistance and equipment support
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join an onsite IT supp...
Location
Location
United States , Papillion
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience in a help desk, desktop support, or IT support role with strong exposure to ticket-based work
  • Working knowledge of Microsoft Windows 10 and general Microsoft desktop environments
  • Hands-on ability to diagnose and resolve both hardware and software issues
  • Experience managing service desk tickets efficiently in a fast-paced support setting
  • Familiarity with Active Directory for user support and basic account administration
  • Strong communication skills with the ability to explain technical issues clearly and professionally
Job Responsibility
Job Responsibility
  • Resolve a high volume of daily support requests, maintaining timely follow-up and accurate updates throughout the ticket lifecycle
  • Provide hands-on assistance for desktop, laptop, and peripheral issues involving both hardware and software used by internal and external users
  • Deliver onsite support in Nebraska and nearby locations as needed, with the remainder of work focused on internal service desk activities
  • Troubleshoot Microsoft Windows environments, user access concerns, and common workstation problems to restore service efficiently
  • Support account administration and directory-related tasks, including routine work within Active Directory
  • Use service management and support platforms such as ConnectWise to document incidents, track progress, and communicate resolutions
  • Assist with technical projects in addition to day-to-day support responsibilities, helping to keep initiatives on schedule
  • Address basic networking and connectivity issues and escalate more complex problems when necessary
  • Provide user support for business applications and operational tools, including environments that may involve QuickBooks and remote support utilities
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on techn...
Location
Location
United States , Grafton
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in help desk, desktop support, or IT analyst work in an entry-level to early-career capacity
  • Hands-on Tier 1 and Tier 2 technical support experience in an onsite manufacturing, industrial, or plant-based environment
  • Working knowledge of ticketing or helpdesk systems and the ability to manage service requests in an organized manner
  • Proficiency with Microsoft Windows environments, including Windows 10, basic troubleshooting, and Microsoft Office applications
  • Familiarity with Active Directory and user support tasks related to account access and permissions
  • Strong communication skills with the ability to support local users while collaborating effectively with remote IT teams
  • Comfort with hardware setup and support for PCs, peripherals, and related workplace technology, with some exposure to network-connected systems
  • Azure exposure is helpful but not required, along with a proactive approach to learning, problem-solving, and taking initiative
Job Responsibility
Job Responsibility
  • Provide onsite support for desktops, laptops, peripherals, and other end-user technology used by employees across the facility
  • Manage incoming support requests through the helpdesk platform, document progress accurately, and drive issues through resolution or escalation when needed
  • Prepare and deploy new or existing hardware by performing imaging, configuration, wiping, and setup tasks for end users
  • Administer badge-related access tasks, including issuing credentials and removing access when required
  • Assist with technology connected to manufacturing operations, including workstation and peripheral support near die-cast equipment
  • Help maintain and update legacy networked systems by applying patches and performing routine support activities
  • Partner with plant personnel and centralized IT groups to coordinate technical work, communicate status, and resolve service issues efficiently
  • Support the introduction of new hardware and business systems by completing setup, updates, and user-facing technical assistance
  • Troubleshoot connectivity, account access, and device issues affecting operational technology users and onsite staff
What we offer
What we offer
  • Medical
  • vision
  • dental
  • life and disability insurance
  • enrollment in company 401(k) plan
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable tec...
Location
Location
United States , Sonora
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience providing help desk, desktop support, or field service assistance in an end-user environment
  • Working knowledge of Windows 10 and Windows 11 operating systems
  • Familiarity with Microsoft 365 and Microsoft Office productivity applications
  • Ability to troubleshoot common issues involving desktops, printers, scanners, and related peripherals
  • Understanding of Active Directory account management and basic security settings
  • Exposure to audio visual technology, Zoom support, and wireless connectivity troubleshooting
  • Strong problem-solving skills with the ability to communicate clearly by phone, remotely, and in person
Job Responsibility
Job Responsibility
  • Deliver onsite and remote technical support for court users, addressing hardware, software, and access-related issues in a timely manner
  • Diagnose and resolve incidents involving Windows 10 and Windows 11 workstations, Microsoft 365 applications, and standard desktop tools
  • Support audio visual equipment and help maintain reliable video and audio performance for Zoom meetings and related conferencing needs
  • Troubleshoot connectivity and functionality issues affecting WiFi, desktop peripherals, and end-user devices
  • Assist with the setup, support, and maintenance of equipment such as network printers and desktop scanners
  • Manage service requests and incident tickets, documenting findings, actions taken, and resolutions clearly
  • Provide user support for account access and basic security administration within Active Directory environments
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable tec...
Location
Location
United States , Ada
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience providing help desk or desktop support in a detail-oriented environment
  • Working knowledge of Active Directory for routine user and access support tasks
  • Hands-on experience supporting Microsoft Windows, including Windows 10 systems
  • Ability to perform basic troubleshooting for hardware, software, and end-user issues
  • Familiarity with service desk ticketing practices and incident documentation
  • Strong communication skills with the ability to explain technical issues clearly to non-technical users
  • Organized approach to prioritizing requests and managing multiple support tasks effectively
Job Responsibility
Job Responsibility
  • Deliver front-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users
  • Diagnose and resolve Microsoft Windows and Windows 10 problems involving system performance, access, and standard business applications
  • Manage service desk requests by documenting incidents, updating ticket status, and ensuring timely follow-up with users
  • Support user account administration tasks within Active Directory, including access-related updates and basic account maintenance
  • Troubleshoot common hardware, software, and connectivity concerns using established support procedures and sound technical judgment
  • Escalate more complex incidents when necessary while providing clear notes and relevant findings to the next support tier
  • Assist with workstation setup, software installation, and routine configuration changes to keep users productive
  • Maintain accurate support records and contribute to consistent service delivery across the desktop support function
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a healthcare orga...
Location
Location
United States , Milwaukee
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–3 years of experience in help desk, desktop support, or a similar technical support position
  • Working knowledge of Microsoft Windows environments, including Windows 10, Microsoft Office, and general desktop troubleshooting
  • Basic understanding of TCP/IP networking concepts such as routing, switching, mapped drives, and shared resources
  • Experience supporting user accounts, onboarding activities, Active Directory administration, and Group Policy in a Windows-based environment
  • Familiarity with printer setup, application installation, hardware diagnostics, and malware or spyware removal
  • Strong verbal and written communication skills with the ability to explain technical information clearly and respond professionally to users at all levels
  • Ability to manage multiple requests in a fast-paced setting, collaborate effectively with team members, and stay focused until issues are fully resolved
  • Willingness to provide occasional after-hours support and apply basic root cause analysis to recurring technical problems
Job Responsibility
Job Responsibility
  • Respond to incoming support tickets and help desk calls, troubleshoot user issues, and escalate more complex problems when needed to minimize operational disruption
  • Diagnose hardware, software, and access-related concerns for employees and work toward strong first-contact resolution whenever possible
  • Perform account support tasks such as password resets, user provisioning and deactivation, and assignment of users and devices to the correct Active Directory groups
  • Install, configure, and maintain desktop applications, printers, and related settings while assisting with routine hardware and software updates
  • Monitor systems for viruses, spyware, and unauthorized applications, and take appropriate action to remove threats and protect the environment
  • Create and maintain clear knowledge base documentation to improve support consistency and help users and team members resolve common issues more efficiently
  • Provide guidance and coaching to other help desk staff by sharing technical knowledge and service best practices
  • Recommend and support process improvements that increase efficiency, scalability, and service quality across day-to-day support operations
  • Adapt to shifting priorities, assist across locations or teams as needed, and contribute to broader organizational goals under leadership direction
  • Follow all applicable legal, security, and compliance requirements, including standards related to patient confidentiality and data privacy
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right