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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Madison · Job Posted June 28, 2026
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Job Description

We are looking for a hands-on Help Desk/Desktop Support Analyst to provide on-site technical support for a higher education environment in Madison, Wisconsin. This Contract position requires someone who is comfortable working five days per week on location, supporting desktop hardware, peripherals, and end-user systems. The ideal candidate will assist with workstation setup, device updates, and day-to-day troubleshooting while delivering responsive support through a structured ticketing process.

Job Responsibility

  • Provide on-site desktop and help desk support for staff and users in Madison, Wisconsin, resolving technical issues in a timely and detail-oriented manner
  • Install, connect, and configure monitors, Lenovo all-in-one systems, and Dell desktop computers for daily operational use
  • Perform routine device updates, including software installations, system patches, and operating system maintenance across supported workstations
  • Complete user and computer account updates in Active Directory, including renaming devices and maintaining accurate system records
  • Route and organize cabling through desks and workstations to ensure clean, functional, and reliable hardware setups
  • Troubleshoot Windows-based desktop issues involving hardware, software, and peripheral connectivity
  • Manage assigned service requests and incidents through a ticketing system, documenting work performed and updating ticket status as needed
  • Assist with physical workstation moves, equipment handling, and other support tasks that require lifting and transporting desktop hardware
  • Verify that newly deployed or updated devices are functioning properly and meet operational standards before handoff to end users

Requirements

  • At least 1 year of experience in desktop support, help desk support, or a similar technical support role
  • Working knowledge of Active Directory, including basic device or account administration tasks
  • Experience supporting Microsoft Windows environments, including Windows 10
  • Ability to perform basic troubleshooting for desktop hardware, software, and workstation-related issues
  • Familiarity with handling service desk tickets and maintaining accurate support documentation
  • Experience working with PC workstations, including setup, connectivity, and peripheral support
  • Ability to lift and move computer equipment, monitors, and related hardware as part of daily responsibilities

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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