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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Fremont · Job Posted March 14, 2026
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Job Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Fremont, California. In this role, you will provide comprehensive technical support to both onsite and remote users, ensuring smooth operation of systems and addressing technical issues efficiently. This position requires a proactive individual with a solid background in troubleshooting, system setups, and user support across diverse software and hardware platforms.

Job Responsibility

  • Provide technical assistance to end users, resolving issues related to operating systems, applications, and hardware
  • Manage and maintain Active Directory accounts, ensuring proper permissions and access levels
  • Troubleshoot and resolve problems with Windows 10 and other Microsoft Windows systems
  • Support mobile devices, including iOS and Android, ensuring seamless functionality and connectivity
  • Configure and deploy computers for users, including both Windows and macOS operating systems
  • Handle service desk tickets, prioritizing and addressing user requests promptly
  • Assist with basic networking and server-related tasks to ensure system reliability
  • Utilize mobile device management systems to oversee and administer user devices
  • Deliver support to both in-office and remote users, ensuring consistent service and communication
  • Provide guidance and training to users to enhance their understanding and utilization of technology tools

Requirements

  • Minimum of 3 years of experience in help desk or desktop support roles
  • Proficiency with Active Directory, including user account management
  • Strong knowledge of Microsoft Windows 10 and troubleshooting techniques
  • Familiarity with macOS and Apple devices for user support
  • Experience with mobile device management systems and supporting iOS/Android platforms
  • Practical understanding of basic networking and server operations
  • Ability to manage service desk tickets efficiently and provide timely resolutions
  • Solid communication skills to interact effectively with users and team members

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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