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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Ames · Job Posted June 15, 2026
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Job Description

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Ames, Iowa. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering a strong customer service experience. The role supports a hi tech engineering environment and requires a hands-on approach to troubleshooting Microsoft Windows systems and managing user requests efficiently.

Job Responsibility

  • Provide first-line technical assistance for desktop, laptop, and Windows-related issues reported by employees
  • Diagnose and resolve common hardware, software, and connectivity problems using sound troubleshooting methods
  • Manage incoming service desk tickets, document issue details, and ensure timely follow-up through resolution
  • Support user account administration tasks, including access updates and directory-related requests within Active Directory
  • Install, configure, and maintain Microsoft Windows 10 systems to meet operational needs
  • Escalate more complex incidents to the appropriate support teams while maintaining clear communication with end users
  • Track recurring technical issues and contribute recommendations that improve support efficiency and user satisfaction

Requirements

  • Experience providing help desk or desktop support in a detail-oriented environment
  • Working knowledge of Active Directory for basic account and access support
  • Proficiency supporting Microsoft Windows and Microsoft Windows 10 environments
  • Ability to perform structured troubleshooting for common end-user technical issues
  • Experience handling and updating service desk tickets with accurate documentation
  • Strong communication skills with a customer-focused approach to technical support

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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