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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Montgomery

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an experienced Help Desk/Desktop Support Analyst to join our team on a contract basis in Montgomery, Illinois. This role involves providing technical assistance to both warehouse and office users, ensuring seamless IT operations. The ideal candidate will have a strong background in user support across various levels and expertise in hardware, networking, and software troubleshooting.

Job Responsibility:

  • Deliver technical support for employees in both office and warehouse settings, addressing hardware, software, and network-related issues
  • Respond promptly to user IT requests, logging and managing them through the ticketing system
  • Configure and troubleshoot Windows 10/11 laptops, desktops, mobile devices, printers, and network devices
  • Administer and resolve basic issues with Microsoft 365, ensuring smooth functionality
  • Order and set up IT equipment for end users, maintaining accurate inventory records
  • Create and update technical documentation to assist users and improve IT processes
  • Promote cyber security best practices among users, ensuring adherence to company policies
  • Provide expertise in warehouse systems, including packing, labeling, and printing equipment
  • Collaborate with team members to resolve complex IT issues and improve system performance
  • Support additional technologies such as Axis Camera Station, EnGenius WiFi access points, and Synology systems when needed

Requirements:

  • Proven experience in hardware troubleshooting and configuration, including laptops, desktops, printers, and network devices
  • Familiarity with Microsoft Windows 10/11 and basic Microsoft 365 administration
  • Ability to manage service desk tickets and prioritize tasks effectively
  • Knowledge of warehouse systems, such as packing and labeling equipment, is highly beneficial
  • Understanding of general networking principles and WiFi device setup
  • Experience with tools like Slack, Bitwarden, Sonicwall Firewall, and Capture Client is a plus
  • Strong documentation skills to create user-friendly technical guides
  • Commitment to maintaining cyber security and company IT protocols

Nice to have:

  • Experience with tools like Slack, Bitwarden, Sonicwall Firewall, and Capture Client is a plus
  • Knowledge of warehouse systems, such as packing and labeling equipment, is highly beneficial
What we offer:
  • Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
  • Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 20, 2026

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