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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Chattanooga

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk/Desktop Support Analyst to provide efficient and reliable technical assistance to users across the organization. This position emphasizes remote troubleshooting, user onboarding, and basic IT support, ensuring smooth daily operations. While most tasks will be resolved remotely, occasional onsite support may be required. This is a Contract to permanent position based in Chattanooga, Tennessee.

Job Responsibility:

  • Respond promptly to incoming service tickets using Jira or a similar ticketing system, ensuring timely resolution of user issues
  • Perform basic troubleshooting tasks, including password resets, network connectivity checks, and remote desktop support
  • Utilize remote desktop tools such as Datto to assist users with technical problems, escalating complex issues when necessary
  • Provide onsite technical support for tasks that cannot be resolved remotely, including printer and copier connectivity
  • Facilitate user onboarding by setting up devices, configuring accounts, and conducting orientation sessions
  • Document troubleshooting steps and resolutions clearly to maintain accurate records
  • Conduct basic hardware diagnostics for workstations, monitors, and peripherals to identify and resolve issues
  • Support both Windows and Mac systems, ensuring compatibility and functionality for users
  • Collaborate with the IT team to follow established procedures and provide seamless technical support
  • Communicate effectively with users, simplifying technical concepts to enhance understanding

Requirements:

  • Proficiency in using and troubleshooting Microsoft Windows 10 systems
  • Basic knowledge of Active Directory for user account management and password resets
  • Experience with ticketing systems such as Jira Service Desk
  • Strong skills in remote desktop support tools and customer service
  • Familiarity with basic network troubleshooting and printer connectivity
  • Ability to perform hardware diagnostics and resolve peripheral issues
  • Excellent communication skills to explain technical matters in user-friendly terms
  • Team-oriented mindset with a willingness to learn and adapt
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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