Help Desk/Desktop Support Analyst Job at Robert Half (Phoenix)

New

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide reliable techn...

Location

United States , Tempe

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing help desk or desktop support in an IT setting
Working knowledge of Active Directory for user account maintenance and access support
Hands-on experience supporting Microsoft Windows 10 and broader Microsoft Windows environments
Ability to perform basic troubleshooting for hardware, software, and end-user connectivity issues
Familiarity with service desk ticketing processes and documentation best practices
Strong communication skills with the ability to assist users in a clear and effective manner
Ability to prioritize multiple support requests and manage time effectively in a fast-paced environment

Job Responsibility

Deliver front-line technical support for desktop, laptop, and workstation issues in a Microsoft Windows environment
Investigate and resolve common hardware, software, and operating system problems with a practical, service-focused approach
Manage incoming service desk requests, document actions taken, and follow tickets through to completion
Administer user accounts and access permissions within Active Directory based on established procedures
Set up, configure, and maintain Windows 10 devices for new and existing employees
Escalate more complex incidents when necessary while providing accurate details and updates to relevant support teams
Assist users with password resets, login issues, peripheral connectivity, and general desktop support needs
Contribute to a stable support operation by tracking recurring problems and identifying opportunities for process improvement

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Help Desk/Desktop Support Analyst

We are looking for a hands-on Help Desk/Desktop Support Analyst to provide on-si...

Location

United States , Madison

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in desktop support, help desk support, or a similar technical support role
Working knowledge of Active Directory, including basic device or account administration tasks
Experience supporting Microsoft Windows environments, including Windows 10
Ability to perform basic troubleshooting for desktop hardware, software, and workstation-related issues
Familiarity with handling service desk tickets and maintaining accurate support documentation
Experience working with PC workstations, including setup, connectivity, and peripheral support
Ability to lift and move computer equipment, monitors, and related hardware as part of daily responsibilities

Job Responsibility

Provide on-site desktop and help desk support for staff and users in Madison, Wisconsin, resolving technical issues in a timely and detail-oriented manner
Install, connect, and configure monitors, Lenovo all-in-one systems, and Dell desktop computers for daily operational use
Perform routine device updates, including software installations, system patches, and operating system maintenance across supported workstations
Complete user and computer account updates in Active Directory, including renaming devices and maintaining accurate system records
Route and organize cabling through desks and workstations to ensure clean, functional, and reliable hardware setups
Troubleshoot Windows-based desktop issues involving hardware, software, and peripheral connectivity
Manage assigned service requests and incidents through a ticketing system, documenting work performed and updating ticket status as needed
Assist with physical workstation moves, equipment handling, and other support tasks that require lifting and transporting desktop hardware
Verify that newly deployed or updated devices are functioning properly and meet operational standards before handoff to end users

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Help Desk/Desktop Support Analyst

We are looking for an experienced Help Desk/Desktop Support Analyst to provide a...

Location

United States , Newport

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of experience in IT support or service desk operations, including 2 or more years handling advanced issues in a senior or escalation capacity
Proven ability to resolve challenging technical problems across multiple systems without close supervision
Expert-level Microsoft 365 administration experience covering Exchange Online, Teams, SharePoint, Intune, Autopilot, and Entra ID
Strong knowledge of Active Directory, Group Policy, Windows 10, and desktop support fundamentals in enterprise environments
Working understanding of networking concepts such as TCP/IP, VLANs, wireless access points, and general network troubleshooting
Excellent written and verbal communication skills, with the ability to support users ranging from non-technical staff to senior leadership
Consistent approach to documentation, ticket management, and adherence to established support and compliance practices
Valid driver’s license and dependable personal transportation for travel between office locations and periodic regional visits

Job Responsibility

Provide high-level desk-side and remote support for hardware, software, account access, and connectivity issues across a multi-system environment
Act as an escalation point for complex incidents, independently investigating root causes and driving issues through resolution with full ownership of assigned tickets
Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, Intune, Autopilot, and Entra ID, to support user access, device management, and collaboration needs
Manage and troubleshoot core identity and endpoint technologies such as Active Directory, Group Policy, and Windows-based desktop environments
Diagnose network-related problems involving TCP/IP, VLANs, wireless infrastructure, and voice or endpoint connectivity to restore reliable user service
Maintain detailed service records, document troubleshooting steps, and follow established IT support procedures and compliance standards consistently
Deliver responsive support to employees and senior business stakeholders, adapting technical explanations to match varying levels of user experience
Travel between supported office locations as needed and assist with occasional on-site support requirements outside the primary office
Contribute to a security-focused support model by applying best practices for access control, device administration, and incident handling

What we offer

Medical, vision, dental, and life and disability insurance
company 401(k) plan
free online training

Fulltime

New

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide front-line tec...

Location

United States , Cambridge

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in help desk, desktop support, or a similar end-user support role
Practical experience supporting Active Directory user administration, including password resets and account access issues
Working knowledge of Microsoft Windows environments, including Windows 10 and general desktop troubleshooting
Experience supporting Microsoft 365 applications and assisting users with common productivity tool issues
Familiarity with service desk workflows and ticket management systems such as ServiceNow
Ability to deliver hands-on technical support in person and provide clear assistance to remote end users
Strong troubleshooting, communication, and customer service skills in a high-volume support environment

Job Responsibility

Diagnose and resolve desktop, laptop, and peripheral issues to keep employees productive in both onsite and remote settings
Manage user support requests involving account access, password resets, and account unlocks while maintaining accurate system access records
Provide day-to-day administration and support within Active Directory, including user account updates and related access tasks
Assist end users with Microsoft 365 applications and address collaboration issues involving Zoom and Microsoft Teams
Deliver in-person technical assistance through a walk-up support kiosk and offer direct troubleshooting for hardware and software concerns
Track, update, and close support requests through ServiceNow while handling a mix of Level 1 through intermediate Level 2 support tickets
Support multiple office locations in Cambridge, Massachusetts, while also responding to requests from remote users in other locations
Contribute to endpoint and support initiatives such as Windows 11 deployment efforts, Intune rollout activities, and patch management improvements using ManageEngine

What we offer

medical
vision
dental
life and disability insurance
401(k) or deferred compensation plan

New

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day tec...

Location

United States , Merrillville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience supporting user accounts and permissions in on-premises Active Directory environments
Working knowledge of Microsoft technologies, including Office 365 and Windows-based desktop support
Ability to troubleshoot first-level hardware, software, connectivity, and basic networking issues
Familiarity with Windows 10 and general Microsoft operating system support in an enterprise setting
Experience handling service desk tickets and documenting incidents, actions taken, and outcomes clearly
Exposure to VMware log review and the ability to recognize when escalation is required
Strong customer support skills with the ability to communicate technical information clearly to end users.

Job Responsibility

Administer user access by handling account provisioning updates, password assistance, lockout resolution, and related permission requests
Deliver front-line support for desktop and end-user technical issues, including basic connectivity problems and general Windows environment troubleshooting
Perform approved security-related user support tasks such as application whitelisting and other routine access control activities
Assist employees with digital wallet configuration and onboarding to ensure successful setup and adoption
Monitor system and infrastructure alerts, conduct initial assessment, and route issues appropriately based on impact and urgency
Review VMware logs to identify probable causes of incidents and escalate findings to the appropriate external support group when necessary
Work with external technical partners for issues tied to supported platforms while maintaining ownership of communication and follow-through
Carry out routine server support duties such as restarting services and completing other limited administrative tasks within defined procedures
Support environments using on-premises Active Directory and contribute to user-level identity administration in a setting evolving toward Entra ID
Manage and update service desk tickets with clear notes, status changes, and timely resolution details.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on techn...

Location

United States , Ames

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting end users in a help desk or desktop support capacity
Working knowledge of Active Directory for basic user and access administration
Proficiency with Microsoft Windows and hands-on experience supporting Windows 10 systems
Ability to perform structured troubleshooting for hardware, software, and user access issues
Familiarity with service desk ticketing processes and accurate issue documentation
Strong communication skills with the ability to assist users clearly and professionally.

Job Responsibility

Provide front-line technical assistance for desktop, laptop, and Windows-related issues reported by end users
Diagnose and resolve common hardware, software, and operating system problems using sound troubleshooting methods
Manage incoming service desk requests, document resolutions, and ensure tickets are addressed in a timely manner
Support user account administration tasks, including access updates and directory-related maintenance within Active Directory
Install, configure, and maintain Microsoft Windows 10 environments and related workplace technology
Escalate complex incidents when needed and collaborate with other support teams to restore service efficiently.

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on techn...

Location

United States , Reading

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting desktop and end-user technology in a help desk or desktop support environment
Working knowledge of Active Directory and user account support tasks
Proficiency with Microsoft Windows, including Windows 10 troubleshooting and configuration
Ability to investigate and resolve basic technical issues involving hardware, software, and connectivity
Experience working with service desk ticketing systems and documenting support activity clearly
Strong organization skills with the ability to manage inventory, equipment tracking, and multiple open requests
Effective communication skills and a customer-focused approach when assisting faculty, staff, or other end users

Job Responsibility

Provide front-line technical assistance for end users by diagnosing and resolving issues related to computers, email, software, and peripheral devices
Route more complex problems to the appropriate technical specialists and follow through to help ensure timely resolution
Set up, image, install, test, and deploy desktops, laptops, operating systems, and approved applications for new and existing users
Perform routine maintenance, basic repairs, and cleaning for computer equipment and related devices to keep systems in dependable working order
Track loaner devices, maintain technology inventory records, and coordinate warranty service and repair activity for covered equipment
Administer the service desk platform, including ticket documentation, operational settings, reporting, and dashboard updates
Evaluate hardware performance, document recurring issues, and recommend equipment adjustments or replacement options when needed
Support equipment moves, reconfigurations, and physical deployments while helping ensure proper setup and adherence to recommended standards
Partner with IT leadership on end-user communications, technology distribution, maintenance planning, and budget-related recommendations

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join our team in Visal...

Location

United States , Visalia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of hands-on experience in help desk, desktop support, or an entry-level IT support environment
Working knowledge of Active Directory, including user account support and access-related administration
Ability to diagnose and resolve common hardware, software, and connectivity issues in a timely manner
Familiarity with desktop operating systems, standard office applications, and endpoint device setup
Strong communication skills with the ability to assist users clearly and professionally
Willingness to learn from experienced technical staff and grow within an entry-level IT or network support role
Ability to manage multiple support requests while staying organized and responsive

Job Responsibility

Deliver front-line technical assistance for desktop, laptop, hardware, software, and basic network-related issues across the organization
Troubleshoot user access problems, reset permissions, and support account administration within Active Directory
Install, configure, and maintain workstations, peripherals, and standard business applications for new and existing employees
Document incidents, resolutions, and recurring technical concerns to improve support efficiency and knowledge sharing
Escalate more complex problems when needed and work closely with senior IT staff to build technical expertise through cross-training
Assist with routine system maintenance, device setup, and operational support tasks that keep the IT environment functioning smoothly
Support onboarding and offboarding activities by preparing equipment, setting up user accounts, and confirming access requirements
Participate in network and desktop support activities that strengthen overall service reliability and end-user satisfaction

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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Help Desk/Desktop Support Analyst

Job Description

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Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

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